One Acre Fund Uganda Country IT Operations Technician

One Acre Fund Uganda Country IT Operations Technician

One Acre Fund ; was founded in 2006, One Acre Fund equips more than 4 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase her income and assets on supported land by more than 40 percent, while permanently improving her climate resilience. This is all made possible by our team of 8,000+ full-time staff, drawn from diverse backgrounds and professions

About the Role

We seek an independent, well-rounded, and proactive problem solver with 1+ years of relevant experience in end-user support, endpoint hardware, software, and network troubleshooting. You will collaborate with the Endpoint Management, Networks, and Service Desk teams to support staff at our Mubende office. You will be part of the IT Operations team and will report to the Growth Countries IT Operations Lead.

Responsibilities

You will adhere to IT policies, processes, and guidelines

You will resolve technical incidents and service requests within service level agreements.

You will comply to endpoints and network processes

You will execute IT support exercises (ex: preventative maintenance, inventory data cleanup etc.)

You will engage with non-technical OAF team members to conduct IT-related training.

You will engage with external providers like internet

providers and IT vendors.

You will initiate and participate in IT improvement projects.

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

1+ years of experience in IT user support, software, computer hardware and network support.

Bachelor's degree in Information Technology or any related course.

Experience working with Windows and Android hardware and software.

Experience working with Routers, Access Points and computer networks.

How to Apply

For more information and job application details, see; One Acre Fund Uganda Country IT Operations Technician

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