One Acre Fund Kenya ITO Tablet Specialist Jobs in Kenya

Job Description

Specific responsibilities include, but are not limited to:

Device/OS/MDM management

Primary ITO contact for tablet issues – H/W, OS, configuration, user issues
Implement mobile/tablet setup tools, configuration, troubleshooting and maintenance standards for use in the organization
Manage mobile/tablet assets inventory.

Documentation and reporting

Follow and write mobile support (setup, configuration, troubleshooting and maintenance)

Keep track of incidents and resolutions - log all tasks performed and provide for reporting

Daily interface with MDM for reporting and identification of issues

Compile weekly reports as determined by Mobile Team Lead and program needs.

Department liaison

Work with Mobile Team Lead to coordinate mobile/tablet set and configuration activities
Regular coordination with Field Operations’ staff on usability, features, issues, and feedback

Regular coordination with Development Operations/IT Development on feature/function changes, and streamlining device setup
Coordinate with IT Development, Development Operations, Field Operations, Procurement, and other departments regarding mobile/tablet purchase, setup, configuration, and maintenance

Manage mobile/tablet hardware/software requests from other departments.

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people.

You’ll have weekly check-ins with your manager, access to mentorship and training

programs, and regular feedback on your performance.

We hold career reviews every six months, and set aside time to discuss your aspirations and career goals.

You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for.

For this role specifically, you will have:

3 years of experience in Information Technology.

Experience managing mobile devices

Experience in IT support or IT service desk

Experience preparing project planning documents

Experience in report writing

Experience in use case documentation

Work with colleagues from diverse backgrounds

Language: English and Swahili.

How to Apply

For more information and job application details, see; One Acre Fund Kenya ITO Tablet Specialist Jobs in Kenya

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