One Acre Fund Customer Engagement Officer Jobs in Kakamega, Kenya
One Acre Fund Customer Engagement Officer Jobs in Kakamega, Kenya
We are an international non-profit that works in Kenya, Rwanda, Burundi, Tanzania, Uganda, Malawi and Zambia. In these countries, our 5,000+ strong staff serves over 500,000 smallholder farmers and enables them to grow their way out of hunger and poverty.
Customer Engagement Officer
Job Location: Kakamega
Reports To: Pod Lead
Organization Description:
Most of the world’s poor are farmers, representing the largest and most uniform group of poor people in the world.
One Acre Fund is a growing NGO in Kenya, Rwanda, Burundi, Uganda, Malawi, Zambia and Tanzania that is innovating a new way of helping farm families to achieve their full potential.
Instead of giving handouts, One Acre Fund invests in farmers to generate a permanent gain in farm income.
We provide farmers with a “market bundle” that includes education, finance, farm inputs and solar lights, and market access.
Our program is proven impactful-every year, we weigh thousands of harvests and measure 50-100% average gain in farm income per acre.
We have laser-like focus on generating better lives for the people that we serve.
We are growing quickly. In ten years, we have grown to serve over 600,000 farm families with more than 6,000 full-time field staff.
Our approach has won widespread validation, winning grants from The MasterCard Foundation and Gates Foundation.
Job Description:
The Customer Engagement Officer will professionally receive phone calls or emails from both prospective and current clients, as well as One Acre Fund’s field staff. He/she will record case details and any actions taken to resolve the case accurately in Customer Engagement’s ticketing system.
Your Role
Primary Duties of the Customer Engagement Officer
Professionally receive phone calls or emails from both prospective and current clients as well as One Acre Fund field staff
Record case details and any actions taken to resolve the case accurately in Customer Engagement’s ticketing system
Provide clients with information relating to their
loan package with One Acre Fund
Resolve others cases such as phone number changes
Check to see if caller or email requester has previously recorded cases
Our Requirements
Candidates who fit the following criteria are strongly encouraged to apply:
Form four certificate (A diploma or a degree will be an added advantage)
Previous experience working in a call centre
Creative problem-solving skills
Excellent communication skills (both verbal and written)
Attention to detail
Ability to work under pressure
Ability to be flexible, fast and efficient
Demonstrated computer skills in email, internet usage, Microsoft Office Suite
Knowledge of CRM software and soft phone software
Language: Kikuyu, Kalenjin and Luo speakers have an added advantage
How to Apply
If you feel motivated to work for One Acre Fund as the Customer Engagement Officer and if you fulfill our requirements for this role, we look forward to receiving your application by 29th January, 2019 apply online.
You will be prompted to a form that must be completed.
At the end of the form you will have the opportunity to write a motivational letter and upload your CV.
Please Note
You must be 18 years or older to qualify for any position at One Acre Fund.
One Acre Fund will never ask you for money in return for advancement in the recruitment process or for being offered a position.
Only shortlisted candidates will be contacted.
For more information and job application details, see; One Acre Fund Customer Engagement Officer Jobs in Kakamega, Kenya
Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.
Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.
Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!