One Acre Fund Case Investigations Associate Job in Kenya

One Acre Fund: We are an international non-profit that works in Kenya, Rwanda, Burundi, Tanzania, Uganda, Malawi and Zambia. In these countries, our 5,000+ strong staff serves over 500,000 smallholder farmers and enables them to grow their way out of hunger and poverty.

Job Location: Western / Rift-Valley

Reports To: Case Investigations Team Lead

Organization Description: Most of the world’s poor are farmers, representing the largest and most uniform group of poor people in the world.

One Acre Fund is a growing NGO in Kenya, Rwanda, Burundi, Uganda, Malawi, Zambia and Tanzania that is innovating a new way of helping farm families to achieve their full potential.

Instead of giving handouts, One Acre Fund invests in farmers to generate a permanent gain in farm income.

We provide farmers with a “market bundle” that includes education, finance, farm inputs and solar lights, and market access. Our program is proven impactful-every year, we weigh thousands of harvests and measure 50-100% average gain in farm income per acre. We have laser-like focus on generating better lives for the people that we serve.

We are growing quickly. In ten years, we have grown to serve 0ver 500,000 farm families with more than 5,000 full-time field staff. Our approach has won widespread validation, winning grants from The MasterCard Foundation and Gates Foundation.

Job Description: The Case Investigations Associate will mostly be based in the field, carrying out field visits to interview farmers and field staff, and collect statements. The information collected will be used to resolve farmer complaints around inputs, repayment and the quality of One Acre Fund services.

The agents will be responsible for resolving all cases raised by farmers in the shortest time frame to the highest levels of satisfaction. This is very visible and important position that cuts across many departments at One Acre Fund and supports senior field directors in their execution duties as well as informing and guiding senior departmental heads on programmatic issues.


Responsibilities


Case Management