One Acre Fund Business Operations Associate Jobs in Rwanda

The Business Operations department, or BizOps, is responsible for both client facing and non-client facing back office aspects of our program. This includes a Client Data Management team who ensure timely and accurate client repayment and order data, a Customer Engagement team who ensure excellent customer service through a call center and SMS services, and a Field Audit team who aim to prevent and catch fraud by conducting investigations in the field.

The BizOps Associate will lead a combination of these teams within the BizOps department in order to implement projects critical to the organization’s continued growth

The BizOps Associate will work closely with our core field operations on a daily basis and will support the growth of our client base by building, developing, and motivating a large team of national staff team members with a focus on efficient process design, considered structure, and ambitious achievements.

This role will require a high-level of responsibility and we need someone who can effectively meet goals and deliver results through coordination and communication, process design and implementation, team building and leadership development.

The BizOps Associate will manage a growing team across a growing geographic area and support the rollout of products and services at both mature and testing stages.

The BizOps Associate will also play an important role in key operational changes. For example, we are planning or implementing a transition in several of our country programs to direct farmer mobile repayments.

Implementing the systems behind a transition of thousands of rural farmers

The ultimate goal of this position is to build remarkable teams, design and then implement thoughtful, measurable, efficient processes that can run and scale with minimal attention as the BizOps Associate grows to meet ever evolving, new, and exciting opportunities.

Qualifications