Omziki Distribution Client Service Specialist Jobs in Uganda

Omziki Distribution Client Service Specialist Jobs in Uganda



Summary:

The Client Services Specialist will be the primary point of contact on the Distribution team for our clients, assisting them with inquiries and providing exceptional support.

Responsibilities:

• Provide excellent customer service to our clients via email, and live chat.

• Assist customers with platform questions, troubleshooting and general distribution inquires.

• Answer product-related questions and provide information about our music catalog, releases, and promotions.

• Handle customer complaints and escalate complex issues to management.

• Maintain accurate records of customer interactions and transactions using our CRM system.

• Stay informed about industry trends, new music releases, and upcoming events to provide informed recommendations to customers.

• Contribute to the continuous improvement of our customer service processes and procedures.

Qualifications:

• High School Diploma or Bachelor’s Degree in Business Administration or a related field

• 3+ years experience in customer service or a related field, preferably in the music industry.

• Strong understanding of DSPs (Spotify, SoundCloud, iTunes/Apple Music, Pandora, Tik Tok, YouTube, etc.)

• Excellent communication and interpersonal skills, with a positive attitude and a customer-centric approach.

• Ability to multitask and prioritize in a fast-paced environment.

• Proficiency in computer skills, including experience with CRM software and Microsoft Office.

• Strong problem-solving and time management skills.

• Ability to work effectively both independently and as part of a team.

How to Apply

For more information and job application details, see; Omziki Distribution Client Service Specialist Jobs in Uganda

Find jobs in Uganda. Jobs - Uganda jobs. Search our career portal & find the latest Ugandan job positions, career opportunities & jobs in Uganda.

Jobs in Uganda - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Uganda.

Find your dream job from 1000s of vacancies in Uganda posted and updated daily - click here!

Click here to post comments

Join in and write your own page! It's easy to do. How? Simply click here to return to Africa Jobs.