Ole Sereni Hotel Reservations Officer Jobs in Nairobi - Kenya

Ole Sereni Hotel Reservations Officer Jobs in Nairobi - Kenya

Job Summary

Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail and telephone.

Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.

Qualifications

Previous guest service and reservations experience preferred.

Excellent written and oral communication skills required.

Positive interpersonal skills required.

Must be fluent in verbal and written English.

Excellent listening and comprehension skills required.

Excellent computer and typing skills are required.

Excel and Word proficiency desired.

Ability to spend extended lengths of time viewing a computer screen.

Responsibilities

Financial

To work along with Revenue Manager to maximise occupancy of rooms and meetings, rates, yield and average spends by implementing appropriate training and communication systems in the hotel.

To generate new business for the hotel being aware of selling all services.

To actively seek all sales and revenue opportunities both internal and external to increase the profile of the hotel.

To be creative in our selling style.

To ensure that billing and credit agreements are managed and controlled.

To confirm all the corporate bookings & assist checking Monday’s arrivals

Assisting with breaking down the file monthly wise.

People

To maintain effective working relationships with clients. Identify their needs and ensure their repeat business.

To be proactive in creating a proactive sales culture through our people.

To develop a close

working relationship with all departments, colleagues and managers to ensure guest expectations are met.

To network through performing show-rounds, attending events and seeking to represent Ole-Sereni.

To develop strong working relationships with all customers in order to maximise sales opportunities and generate business for the future.

To be acutely aware of press and public relations.

Optimum priority to be given to client’s queries and feedback.

Service and Product

To manage all Sales enquiries and communicate all requests to the relevant departments concerned.

To evaluate sales performance and product on a regular basis in order to recognise challenges for the future.

To ensure effective daily communication with Reservations, Reception, Housekeeping and Kitchen.

Job Requirements

Required education: Bachelor's degree

Required relevant work experience: 2 years

Required languages: English (Spoken: fluent | Written: fluent)

How to Apply

Interested and qualified candidates should apply online by 18th April 2019

For more information and job application details, see; Ole Sereni Hotel Reservations Officer Jobs in Nairobi - Kenya

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