Ole Sereni Hotel Laundry Supervisor Jobs in Nairobi - Kenya
Ole Sereni Hotel Laundry Supervisor Jobs in Nairobi - Kenya
Job SummaryScope
Responsible for the implementation of the established work and hotel’s policy and procedure, maintains supervision and discipline of staff and participates.
Overall Objective
The job of the Laundry Supervisor is executed satisfactorily when:
All processed linen and laundry is cleaned up to Ole-sereni Standard and guest satisfactory
All tasks are fulfilled before the end of the shift
The Leading Quality Assurance in the hotel reach the target
The laundry is clean and well maintained
Responsibilities
Assist the Laundry Manager in all operational activities of the Department.
Coordinates the daily operation against the linen requirements of the Hotel’s outlets, guests’ and executives’ articles and outside Contracts.
Implement operational and administrative instructions from Superiors, monitor its implementations and do the needed follow-up when required, to make sure that every policy and procedures and the highest quality of services are followed and delivery deadlines are meet.
Training of new staff on the assigned areas and conduct re-training/refreshers in order to maintain awareness of all the staff on its function and responsibilities.
Checks and maintain regularly the established quality standard of all items/articles processed and ensure it is always strictly observed at all the time.
Prepares a daily checklist and operation reports and submit to the Laundry Manager at the end of the working day.
Prepares a monthly duty roster and shifting of staff as necessary, with the approval of the Laundry Manager.
Checks/monitor the running conditions of all the machinery and equipment and initiates maintenance request/orders as required and follows up with the Maintenance Department whenever necessary.
Takes note of any operational problem, equipment breakdowns, unusual activities and other notable situations and make necessary corrective measure or reports to the Laundry Manager for proper action.
Ensures that the necessary chemicals and other supplies used in the operation are in stock level and available at all times. Initiates requisition whenever necessary.
Ensures that safety and security measures of the whole department and staff are strictly observed.
Maintains discipline of staff at all times.
Takes charge of the Department’s operation in the absence of the Laundry Manager.
Ensures that all employees provide a courteous and professional service at all times.
Ensures that all employees report for duty punctually wearing the complete uniform and name tags at all times.
Ensures cleanliness and orderliness of the whole Department at all times.
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
Plans and co-ordinates all activities of every section of the laundry such as handling linen, dry cleaning and uniforms in order to meet hotel business requirements and standards.
Checks the cleaning of guest and employees clothes,
uniforms and linen of the hotel in order to meet the needed quality standards and takes corrective actions when necessary.
Co-ordinates and supervises the work of all subordinates and makes the schedule of the whole department.
Organizes and supervises the daily, weekly and periodical cleaning and general upkeep of those areas for which he/she is responsible.
Verifies the laundry equipment on a regular basis to ensure proper functioning.
Identifies the laundry departments training needs, develops the training plan and gets the approval of Executive Housekeeper before the implementation of training.
Keeps up to date a list of requests for linen and uniforms for each department so that they are in line with their budget.
Handles guest complaints and give further instructions to the employees if needed to ensure customer satisfaction
Assigns responsibilities to subordinates and check their performance.
Reports sick and irregular behavior employees immediately to the Laundry Manager or Executive Housekeeper.
Attends training sessions or communication meetings as advised by the Laundry Manager.
Understands and strictly adheres to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, and Health & Safety
Ensures that all potential and real hazards are reported and rectified immediately.
Maintains all equipment in good and clean condition.
Answers all guest questions/requests in a friendly and caring manner, takes appropriate action, or if needed, refers the matters to the relevant persons to handle.
It may be providing information, giving an extra item such as a towel, etc.
Flexible in shift timings and days.
Knows and adheres strictly to Lost & Found procedures.
Promotes team work and follows code of conduct
Training of new employees.
Cost efficient usage of cleaning chemicals.
Ensures that all potential and real hazards are reported and rectified immediately.
Follows company grooming standards, policies and procedures
Reports any work related accidents happened on premises
Familiar with evacuation procedures.
Maintains good relationship with coworkers in the Laundry and other departments throughout the hotel.
Job Requirements
Required education: Diploma, Associate's degree
Required relevant work experience: 2 years
Required languages: English (Spoken: fluent | Written: fluent)Swahili (Spoken: fluent | Written: fluent),
How to Apply
Interested and qualified candidates should apply online by 18th April 2019
For more information and job application details, see; Ole Sereni Hotel Laundry Supervisor Jobs in Nairobi - Kenya
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