Ole Sereni Hotel Head Concierge Jobs in Nairobi - Kenya
Ole Sereni Hotel Head Concierge Jobs in Nairobi - Kenya
Job SummaryTo lead the team in providing guests with information and services that strive to exceed guest expectations and meet set service standard targets whilst contributing to the positive image and profitability of Ole-Sereni.
Operating from the Concierge Desk in the lobby, the role requires high public visibility and contact, for both the guests and a variety of internal customers
Qualifications
Previous Head Concierge experience at an Equivalent or higher brand hotel
Clearly Demonstrated customer Service skills and talent
Pass in KCSE
Have undertaken either internally or through other sources the following course:
Customer Care / Hospitality
Communications Skills
Communicate clearly and understand the predominant language(s) of our guests.
Work in a standing position for long periods of time (up to 8 hours).
Education: High School or equivalent.
Proficient in computer operations including word, excel & outlook.
Good people management skills, communication and listening skills.
Must be flexible and adaptable to change.
Demonstrate time management and organizational skills.
Must be internally motivated and detail oriented and have a passion for teaching others.
Must be able to work a flexible schedule including days, nights, weekends and holidays.
Punctuality and regular and reliable attendance.
Honesty and Integrity
Responsibilities
Create a working environment that supports Core Competencies
Communicate departmental and business objectives
Ensure induction and continuous training programs are carried out
Evaluate staff performance on a continuous basis
Coach and train the team
Review guest arrivals on a daily basis
Deliver daily briefings and ensure handovers are carried out on each shift
Communicate clearly expectations of ‘outstanding hospitality’
Ensure audits are carried out to review performance of standards, with feedback and continuous improvement as per the SOP
To greet all guests on arrival as per standards instructed
To welcome guests warmly and courteously to the Hotel by ensuring that all guest checking in are served with a welcome drink
To ensure guests are escorted to their allocated rooms
as per standards instructed and room orientations are carried out
To ensure all guest luggage’s are tagged with guest room number and delivered to the allocated rooms on guest arrival
To ensure that luggage is collected from a departure room as per instruction from the front desk
To assist during room changes
To ensure the safety and security of guest baggage in the luggage room
To ensure that the lobby, lobby seating and reception area is clean and orderly at all times
To bid a warm farewell to each guest on departure
To carry out any duties assigned by the supervisor
To adhere to strict grooming and hygiene standards
To ensure that at all time, all staff in the department are correctly and smartly dressed as per grooming standards.
To participate in any training/development schemes required by management
Participate in the hotel’s social responsibility programme
To follow the house rules and policies laid down by the management
To comply with company regulations as stipulated in staff handbook, regarding uniform, timekeeping and general conduct.
To comply with any statutory and legal requirement for fire, licensing, health and safety and to ensure that you are working in accordance with these requirements
Job Requirements
Required education: Bachelor's degree
Required relevant work experience: 2 years
Required languages: English (Spoken: fluent | Written: fluent)
How to Apply
Interested and qualified candidates should apply online by 18th April 2019
For more information and job application details, see; Ole Sereni Hotel Head Concierge Jobs in Nairobi - Kenya
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