Ole Sereni Hotel Bar Manager Jobs in Nairobi - Kenya
Ole Sereni Hotel Bar Manager Jobs in Nairobi - Kenya
Job SummaryThe Bar Manager under the general guidance of the Food & Beverage coordinates, supervises and directs all aspects of the F&B bars operations to ensure all established service standards and procedures are implemented consistently, leading to guest satisfaction, staff satisfaction and profit for the Hotel.
Qualifications:
Diploma/Degree in Hotel Management course
3 years experience in 4/5 star property in F&B
Good organisation skills, fast and efficient while remaining calm
Well groomed and presentable
High levels of integrity
Responsibilities
To conduct the functions of all the bars in liaison with the F&B Manager.
Directs and supervises the activities of the Supervisors, Waiter/ess and Bar-men
Responsible for checking the sufficiency of operating equipment and supplies for the bar service
To ensure that all guests are welcomed at the door, escorted and sat in a courteous and helpful manner and that their requirements are met promptly
Supervises staff activities to maximize revenue and minimize costs.
To supervise the posting of orders, service of drinks, billing and allocation of discounts.
Responsible for proper accounting of all guest cheques and staff tips
Responsible for updating any menu/beverage changes on the system
To originate for approval by F&B Manager the general stores requisition, beverage requisition and the kitchen requisition as per weekly/ daily schedules planned.
Checks at the start and at the end of the shift that all service attendants complete their opening and closing duties
Prepares details required for pre-meal briefing - out of stock items, reservations, daily specials, VIP reservations, situations of previous day and corrections if any, food & Beverage knowledge test, etc,
To conduct daily briefings and ensure that shift beginning and shift end briefings are being held at the beginning and end of each shift
Co-ordinate the preparation of duty rosters and ensure all shift are manned in relation to amount of work
Responsible for ensuring guest satisfaction on drinks and
service by constantly checking on guests as they dine at the table and where need be take corrective measures.
Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
Makes endorsement in the logbook at the end of the shift of all guest comments, complains, accidents, unusual events or any matter that will affect the following shift
Recommends to the Food & Beverage Manager any disciplinary action or commendation to be given to deserving employees.
Prepares and submits breakage and loss report for operating equipment, for the shift.
Conducts monthly inventory of operating equipment in coordination with the Revenue Controller.
Responsible for training and development of staff through orientation of new staff, ongoing feedback, establishment of performance expectations and by conducting performance reviews.
Assist the Food & Beverage Manager in conducting staff appraisals
To ensure that at all time, all staff in the department are correctly and smartly dressed as per grooming standards.
To participate in any training/development schemes required by management
Participate in the hotel’s social responsibility programme
To follow the house rules and policies laid down by the management
Job Requirements
Required education: Diploma, Associate's degree
Required relevant work experience: 3 years
Required languages: English (Spoken: fluent | Written: fluent)
How to Apply
Interested and qualified candidates should apply online by 18th April 2019
For more information and job application details, see; Ole Sereni Hotel Bar Manager Jobs in Nairobi - Kenya
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