Old Mutual Operations Support Consultant Jobs in South Africa

Old Mutual Operations Support Consultant Jobs in South Africa

Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. The incumbent is individually accountable for achieving results through own efforts.

Duties and Responsibilities

Initiates processes via mixed media (Email /Web chat / In-Bound Calls)

Manages processes initiated including: Enquiries, Money Out , Change requests, Money in, New Business Servicing

Deals with first line queries

Deals with first line escalations

Responsible for Advisor support and attending to open work

Minimum Requirements:

Grade 12 / Matric

3 years Administration experience an advantage

Skills

Electronic Mail, Inbound Calls, Office Administration, Outbound Calls

Education

Matriculation Certificate (Matric) (Required)

How to Apply

For more information and job application details, see; Old Mutual Operations Support Consultant Jobs in South Africa

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