Old Mutual Kenya Member Relationship Officer Jobs in Kenya

Old Mutual Kenya Member Relationship Officer Jobs in Kenya



Job Description

  • To engage corporate clients, pension scheme trustees and manage the relationships of the said stakeholders in respect to retention of pension business.

  • To build a strong pension portfolio for OMLAK through business retention and bulk transfers

  • Drive innovations on retirement benefits & solutions and position OMLAK as a preferred provider for retirement benefit solutions
    Stakeholder engagement such as brokers, pension administrators and regulators.

  • To manage high level relationships with key decision makers in participating employer organizations, scheme trustees and the regulators.

  • Acting as the customer main point of contact dealing with member queries and building a good client relationship.

  • Manage pension customer communications.

  • Liaising with other team members to ensure excellent customer service.

  • Customer feedback and complaints management.

  • Proposing and implementing value propositions to retain and grow client relationships.

  • Organize for events and meets that will create networking platforms with key decision makers.

  • Ensure all statutory meetings are held for all clients.

  • Ensure 100% compliance with the regulatory requirements.

  • Growth and retention of the OMLAK pension book e.g. through transfer ins

  • Accurately and timely generation of business retention reports

    Skills & Competencies

  • Good communication skills and Analytical skills

  • Excellent relationship management and
    networking skills

  • High level of initiative and self-motivation

  • Strong negotiation skills

  • Excellent Market Knowledge

  • Keeping abreast with the ever-changing pensions legislation and its effects on the pension Schemes within the country

  • Resilience to cope with pressure of working in a fast paced dynamic and rapidly changing environment.

  • Ability to work as a team.

    Knowledge & Experience

  • Product and process knowledge

  • Possess strong verbal and written communication skills

  • Ability to work as part of a team

  • Proven analytical skill

  • Possess excellent arithmetic skills.

  • Self-starter who shows initiative and is able to work under minimal supervision

    Qualifications

  • Degree in Business related Course

  • At least 2 years’ experience in a similar role.

    How to Apply

    For more information and job application details, see; Old Mutual Kenya Member Relationship Officer Jobs in Kenya

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