Old Mutual Kenya Business Growth and Development Manager (Branch Manager for Kisumu Branch - Faulu Microfinance Bank) Jobs in Kenya
The job holder will work closely with the Area Manager to formulate and implement the overall business strategy for the branch, with the main objective of driving business development, customer Acquistion and retention, assessing business opportunities, growing the liability and asset portfolio, Bancassurance penetration, and ensuring quality of the portfolio.
The job holder is expected to aggressively drive the branch growth and profitability targets by identifying, developing and maintaining profitable relationships with customers, offering sales leadership, risk management and driving team performance.
Key Measurable GoalsBusiness Growth & Development Relationship Management, customer service & retention
Branch strategic alignment
Leadership & People Management-Growth, retention and development of motivated and high performing teams
Risk & Compliance
Brand visibility & Marketing#
Branch Operations
Cost Management
Key Responsibilities
Branch Strategic Alignment
Develop and implementing branch business initiatives and turnaround strategy in line with Faulu business strategies for performance of branch growth and profitability
Business Growth and Development
Lead business growth and development of the branch, agencies and other alternative service outlets attached to the branch
Drive sales of all products and services at branch level through offering leadership and motivation to the sales team, sales drives, liaison with key relationships and stakeholders
Initiate, nurture and ensure profitable business relationship and Partnerships with the customers, community and government structures while Developing business opportunities in line with the Bank’s long-term strategy and annual business plans and
Always keep up with changing customer needs, competitors to ensure that the Bank remains competitive and promptly reacts to changing market conditions and customer needs
Responsible for growth quality Branch’s Business portfolio; Assets and Liabilities to constantly achieve income, quality and portfolio growth targets
Responsible for customer growth and retention through quality client recruitment, onboarding, cross selling of products and excellent customer relationship management in alignment with bank’s targets.
and monitor business’s
Brand visibility & Marketing
Adopt strategic marketing by always developing a competitive advantage into the dynamic marketplace and leveraging on Faulu’s distinctive capabilities to drive value.
Promotion of Faulu’s brand visibility and image: Being the Key liaison point with the community, participate in community affairs to increase the company's visibility and to enhance new and existing business opportunities
Liaising with the business unit leaders, Marketing and Products development team, to review existing products for fit and alignment with changing customer needs, to recommend improvement or changes as at when necessary
Strategically position Faulu as a Trader’s Bank through consistent messaging to current and potential clients
Ensure proper allocation and display of merchandising materials in accordance with Marketing and Bank’s guidelines.
Leadership and People Management
Manage and lead the branch team in achieving/ surpassing the set business targets through setting smart performance targets for direct reports, providing regular feedback and guidance through coaching and mentorship
Development of a high performing team at branch level through training, mentorship, and special assignments
Put in place a proper succession plan by constantly developing capabilities within the team,
mentoring and coaching the identified successors
Responsible for Human Capital function at the branch and constantly consults with HC for clarity on day-to-day interpretation of the HR policy and procedures.
Effectively track team members’ participation and uptake of personal development programs provided by the Bank such as internal and external training and development opportunities to track staff development
Ensures adherence to Faulu Human Capital policies and procedures and adherence to laid down grievance and disciplinary procedure to ensure a conducive work environment.
Responsible for to enhancement of staff motivation, engagement through unique staff recognition initiatives at the branch
Cost Management
Lead in optimal utilization of people, financial and technical resources within the branch
Budget planning continuous evaluation of branch financial performance against budgets through proper cost management and continuous budget planning and taking remedial actions where necessary
Relationship Management, customer service & retention
Provide superior level of customer relationship management and promote the customer retention, sales and service culture
Branch Operations
Observe branch opening and closing procedure as per CBK requirement
Ensures total adherence health and safety requirements, through continuous monitoring of systems, procedures and workflows, and taking corrective action when necessary
Responsible for all Branch security procedures including branch opening and opening procedures, camera surveillance and maintenance, video monitoring, robbery and fire drill procedures.
Ensures there is no breach of branch cash limit in adherence to the regulator’s guidelines
Constantly administer KYC and AML training to all branch staff
Audit, Risk and Compliance
Implementing and enforcing the board approved AML, KYC & CFT policy in as far as is applicable within my area of responsibility
Monitor, on a continuous basis, all transactions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO)
Chair the Branch Credit Committee and ensure compliance to Credit policy & procedures
Monitor and ensure 100% compliance to all the company policies, processes, procedures and other controls
Enhance the appropriate controls and monitoring mechanisms for the development of high-quality lending.
Ensure full compliance with Central Bank of Kenya guidelines and appropriate provisions of the Microfinance with respect to lending.
Ensuring full compliance to the occupational Health and safety (OHS) and Environmental Social Management (ESM) policy and procedure in day-to-day branch business
Educational Qualification
Bachelor’s degree in a business-related field from a recognized university
Master’s in business or related field (preferred)
Professional Qualifications
Advanced training in Business Management.
How to Apply
For more information and job application details, see;
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