Old Mutual Customer Service Officer - Nakuru Branch Jobs in Kenya

Old Mutual Customer Service Officer - Nakuru Branch Jobs in Kenya



Job Description

  • Enforce underwriting controls including on-barding, certificates, booking of business, documentation.

  • Implement underwriting guidelines, process, and procedure to ensure quality underwriting and business.

  • Ensure profitability of the branch through quality control and on-boarding.

  • Quality documentation timely turn around - TAT and.

  • Excellent customer service and retention support.

    Key Responsibilities

  • Enforce underwriting controls.

  • Ensure clean and accurate data capture.

  • Timely preparation of quotations and follow up.

  • Debiting of premiums and processing of policy documents within set timelines.

  • Processing and checking of underwriting Documents.

  • Issuing & signing of Motor Certificates and Yellow cards.

  • Ensure that work is done within the set standards of service and TAT.

  • Give quality customer service to all clients.

  • Safe keeping of security documents.

  • Daily scanning and indexing of mails.

  • Initiating motor valuation and follow up.

  • Adherence to the credit control policy.

  • Follow up renewals and ensure maximum retention of profitable accounts.

  • Timely processing refunds and follow up.

  • 100% Adherence to the authority matrix.

  • Ensure registry is fully maintained, orderly and up to date.

  • Ensure compliance of AML and PEP guidelines.

  • Ensure cross sale and up sale opportunities are maximized.

  • Perform any other duties as may be required by the management.

    Skills and Competencies

  • Basic Underwriting skills and product knowledge.

  • Customer service skills.

  • Good Communication Skills.

  • Computer Literate.

    Qualifications (Academic, Professional, Experience)

    Qualifications:

  • Degree preferably insurance.

    Experience:

  • 1 year and above.

    How to Apply

    For more information and job application details, see; Old Mutual Customer Service Officer - Nakuru Branch Jobs in Kenya

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