Old Mutual Customer Service Officer Jobs in Kenya

Old Mutual Customer Service Officer Jobs in Kenya

Job Description

This role is individually accountable for supporting and assisting the Property Manager with all customer facing functions, through own efforts.

Key Tasks and Responsibilities

Timely report of NPS collection and other customer related reports

Provides information to customers via Old Mutual approved resources.

Handle, resolve and document customer complaints.

Completes accurate and timely documentation of all services provided to callers.

I-invest Account activation & Pin Resets

Support the branches and front office team with customer information and onboarding.

Carrying out customer surveys, social media, and email management.

Retrieval and sharing of ad hoc statements in line with the OM confidentiality guidelines.

Research required information using available resources.

Escalate / liaise with other teams on any issues which require further consultation.

Provide customers with product and service information in line with OM confidentiality guidelines.

Performs all other tasks as assigned by the line Manager.

Skills & Competencies

Basic level of proficiency with Windows based applications such as MS Office, Excel, Word

Proficient ability to analyse data and develop recommendations.

Strong verbal and written communication skills

Ability to maintain a positive, empathetic, and professional attitude toward customers at all

times

Excellent interpersonal and communication skills that help with serving clients.

Ability to learn new tasks/duties quickly (learning curve)

A good team player

Timely and organized.

Continuous involvement in projects geared towards improving the customer experience.

Proactive participation and support of operation’s initiatives

Business related degree

Customer service experience from a Multinational an added advantage

Knowledge in customer service principles and practices

Professional experience in an office setting using the telephone and computer as primary instruments to perform duties

Ability to stay calm when customers are stressed or upset

Qualifications & Experience

3 years experience

Educational Requirement

Bachelor’s Degree in a business-related field

How to Apply

For more information and job application details, see; Old Mutual Customer Service Officer Jobs in Kenya

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