Old Mutual Call Centre Nurse Aide Jobs in Kenya

Old Mutual Call Centre Nurse Aide Jobs in Kenya

Job Description

The Information Centre Care Agent is responsible for managing all incoming calls to the OLD MUTUAL Medical emergency hotlines.

Key Tasks and Responsibilities

Answer incoming telephone calls into the Call Center in a professional manner at all times

Working with providers and the OLD MUTUAL Case management team to manage the admission and discharge process of OLD MUTUAL Members

Managing requests for services from providers, intermediaries and clients, providing information on the OLD MUTUAL provider network, available benefits per scheme policy and services and other routine information

Processing pre-authorization requests for outpatient services

Provides health information to customers via OLD MUTUAL approved resources

Completes accurate and timely documentation of all services provided to callers

Escalate / liaise with claims/ care teams on any issues which require further consultation

In conjunction with Smart applications resolve card issues raised at the point of service.

Attends all required training sessions and meetings.

Normal information center duties. E.g. carrying out customer surveys, social media and email management.

Performs all other tasks as assigned by the Information Center Manager, Case Management Supervisor, Medical Case Management Manager and/or Medical Claims Manager.

Skills and Competencies

Competences

Basic

level of proficiency with Windows based applications such as MS Office, Excel, Word

Proficient ability to analyze data and develop recommendations

Strong verbal and written communication skills

Maintains a professional/customer service focus at all times.

Qualifications & Requirements

Availability to work any both day and night shifts

1+ years in Patient Customer Service Experience Preferred

1+ years Call Center experience Preferred

6+ months professional experience in an office setting using the telephone and computer as primary instruments to perform the job duties

Knowledge of medical terminology/Coding (ICD10)

Bachelor’s Degree or Diploma in Nursing

Experience working in the Insurance industry preferred

ACII or Other Insurance Certification Preferred

How to Apply

For more information and job application details, see; Old Mutual Call Centre Nurse Aide Jobs in Kenya

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