NSSF Senior Assistant, Marketing/Member & Customer Experience Officer Jobs in Kenya

NSSF Senior Assistant, Marketing/Member & Customer Experience Officer Jobs in Kenya

Reporting to the Marketing/Member & Customer experience Officer he/she will be responsible for handling and resolving customer complaints regarding Fund products/processes.

Job Purpose:

Answer phone calls from customers and responding to customer inquiries and complaints;

Research on required information using available resources;

Provide customers with the service and product information;

Identify, escalating priority issues and reporting to the high-level management;

Route inbound calls appropriately.

Required Qualifications:

Diploma in any of the following disciplines: Public Relations, Marketing, Communication Skills, Telephone Operation, Reception & Front Office or related field from a recognized institution or Certificate in the above fields with Satisfactory
experience; and

Proficiency in computer applications.

How to Apply

For more information and job application details, see; NSSF Senior Assistant, Marketing/Member & Customer Experience Officer Jobs in Kenya

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