NSSF Principal, Marketing/Member Customer Experience Officer Jobs in Kenya

NSSF Principal, Marketing/Member Customer Experience Officer Jobs in Kenya

Reporting to the Senior Principal Officer, Marketing/Member Experience he/she will be responsible for aggressive and innovative marketing campaigns, including activations, media management & experiential campaigns.

Key Responsibilities

Participate in brand building activities through extensive member education using media, road shows and sponsorships;

Support Customer Service initiatives to ensure customer satisfaction;

Keep inventory and oversee the distribution of marketing and sensitization materials to the branches/regions;

Support branches and regions with their marketing activities;

Participate in event management;

Draft reports after every marketing campaign;

Support the marketing and brand department on financial issues, including but not limited to drafting the departmental budget.

Attend to customers through responding to their queries and providing guidance where necessary ;

Receive correspondences for the institution, sign for receipt and facilitate dispatch to the respective office or persons;

Collect customer feedback and prepare weekly reports to help in improving products/services; and

Cross sell the Institute's products to potential and existing customers to aid the department in meeting its targets.

Job Requirements/ Specifications

Bachelor’s Degree in Marketing, Business Administration or related field from a recognized institution;

Professional Qualification in Marketing, Business Administration or related field;

At least five (5) years’ work experience; and

Proficiency in computer applications

How to Apply

For more information and job application details, see; NSSF Principal, Marketing/Member Customer Experience Officer Jobs in Kenya

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