Nova Pioneer Senior Tech Associate Jobs in Kenya
Nova Pioneer Senior Tech Associate Jobs in Kenya
Nova Pioneer is looking for an experienced Senior Tech Associate to join the South African IT team! We are seeking a dynamic individual who is great at organizing in-house IT processes, receiving and scheduling IT support requests, maintaining the technology equipment, testing and reconditioning equipment for redeployment, tracking tech supplies and services and all things tech related.
About the Role
This position reports to the Global Technology Manager and is responsible for supporting the School Leadership Team and other functional teams at the school in the planning, development and implementation of all technology-related projects related to academic systems, residential life, sports activities, and school-based events.
Your responsibilities include:
Software, Hardware & Network Management & Maintenance
Install, configure and troubleshoot all hardware and software-related equipment and systems in line with the internal Nova Pioneer set guidelines or vendor Service Level Agreements
Troubleshoot and execute or supervise the repair of network, hardware and software components.
Facilitate performance of routine maintenance and inspection of network equipment and server systems
Test network and server systems to verify functionality and performance
Perform hardware and software upgrades to achieve the optimum performance level.
Internet
Ensure minimal interruption of internet uptime and proactively communicate when there is anticipated or unexpected interruption.
Monitor and document service performance metrics and maintain an Operations Excellence tracking and monitoring dashboard.
Printing
Ensure uninterrupted availability of printing services at all times.
Ensure print server and user settings are configured to provide consistent on-demand printing services.
Monitor and document service performance metrics and maintain an Operations Excellence tracking and monitoring dashboard.
Ensure all terms and conditions articulated in the Service Level Agreements are adhered to by proactively engaging with the vendors.
Technology Support
Support families, students and teammates with technology requests.
Support teachers during technology-aided lessons or as needed
General technology setup requests, especially during events and meetings hosted at the school or central teams
Assist with check in / check out of laptops for student use
System Administration
Administer school systems and help to manage student and teammate accounts within all core systems
Assist with deployment, training and management of school systems
Assist with generation of
report cards (grading) and other documents
Assist with setting up and maintaining an accurate list of student and teammate accounts on all our systems
Assist with set-up of online tests as required by the school
Assist in the management of security systems i.e. CCTV and access control
Management of Technology Assets
Securely store and manage all technology assets, including laptops, projectors, network equipment, etc
Maintain a very clear and accurate record of all tech-assets.
Order and stock IT equipment and supplies when necessary
Required qualifications:
A diploma/degree in an IT related field or a minimum of five years technical experience (Experience in IT support is an added advantage)
Highly proficient in the following skills; Data management, Use of excel, Project management, Team-oriented thinking, Vendor relationship management experience and Procurement experience.
Competencies and character:
You pay attention to detail and work with high accuracy
Proficient and able to demonstrate competence and comfort with
Network software configuration
Print server management and implementation
Firewall and server security management
Cabling and physical network maintenance
Windows Server 2016 and Windows 10 desktop administration
Onsite and remote helpdesk support
GSuite Applications use and administration.
You are a thoughtful planner with ability to multi-task, take initiative, prioritise effectively, and deliver for multiple stakeholders according to tight deadlines.
You are results-driven, you, move fast and take ownership of your work.
Having a personality that demonstrates interpersonal skills to relate well with students, staff, administration, parents and the community.
You are a great communicator. You are able to provide clear and effective written communication (email and letters) and verbal communication.
You enjoy working with and collaborating with others.
How to Apply
For more information and job application details, see; Nova Pioneer Senior Tech Associate Jobs in Kenya
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