Nova Pioneer Parent Fee Support Coordinator Jobs in Eldoret

Nova Pioneer Parent Fee Support Coordinator Jobs in Eldoret



About the Role

Key responsibilities for the role include:

Collections & Customer engagement

  • Play a key role as a member of the collections team to ensure collections targets are met

  • Primary responsibility is the collection of an outstanding debt within agreed deadlines

  • Support weekly communication strategies (emails, calls, etc.) to manage and assist in collecting delinquent debtors

  • Ensure customer queries are responded to within agreed timelines

  • Ensure records of customer interactions, comments, complaints and transactions are maintained

  • Stakeholder engagement

    Family engagement - Communication

  • Maintain a positive, empathetic and professional attitude towards parents at all times.
    School Leaders and School Teams

  • Ensure that school leaders for campus(es) you are responsible for are updated on their campus specific fee collection rates.

  • Ensure risk areas are brought to the attention of the school leader and remedies actively discussed and implemented in partnership

  • Ensure gating is conducted in a family centric manner and on time.

    Business control environment

  • Implement internal controls across areas of responsibility to ensure accuracy and timely delivery of responsibilities

  • Ensure timely and accurate update of dashboards and trackers as required for business decision making.

    General

  • Contribute to the ongoing improvement of Nova Pioneer by suggesting and implementing measures that increase productivity, reduce costs and raise customer service levels

  • Maintain an effective and productive working relationship with the Finance team and contribute to activities to improve interaction and collaboration with the Finance team

  • Achieve and
    maintain proficiency with the system and tools required to perform duties

  • Other duties as assigned by the Global Collections Manager, which may include (but not limited to) assisting with billings during peak times.

    Skills, Experience & Qualifications required:

  • A Bachelor’s Degree (in Business preferred)

  • CPA (K) or Finalist or it's equivalent (ACCA, CA etc) is an added advantage

  • A minimum of 1-2 years of working experience.

  • Experience in a startup or in a company that gives you significant autonomy and responsibility

  • Have strong project management skills: able to juggle multiple tasks and meet deadlines and targets.

  • Results-driven: goal-oriented, moves fast and takes ownership of work.

  • Eager to learn and accepts feedback as a positive step to professional growth.

  • Excitement about our organizational culture—and in particular, be fired up to challenge yourself by embracing mutual vulnerability and a firehose of feedback.

  • Ability to treat all confidential information with the utmost professionalism.

    How to Apply

    For more information and job application details, see; Nova Pioneer Parent Fee Support Coordinator Jobs in Eldoret

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