Nova Pioneer Parent Fee Support Coordinator Jobs in Eldoret

Nova Pioneer Parent Fee Support Coordinator Jobs in Eldoret

About the Role

Key responsibilities for the role include:

Collections & Customer engagement

Play a key role as a member of the collections team to ensure collections targets are met

Primary responsibility is the collection of an outstanding debt within agreed deadlines

Support weekly communication strategies (emails, calls, etc.) to manage and assist in collecting delinquent debtors

Ensure customer queries are responded to within agreed timelines

Ensure records of customer interactions, comments, complaints and transactions are maintained

Stakeholder engagement

Family engagement - Communication

Maintain a positive, empathetic and professional attitude towards parents at all times.
School Leaders and School Teams

Ensure that school leaders for campus(es) you are responsible for are updated on their campus specific fee collection rates.

Ensure risk areas are brought to the attention of the school leader and remedies actively discussed and implemented in partnership

Ensure gating is conducted in a family centric manner and on time.

Business control environment

Implement internal controls across areas of responsibility to ensure accuracy and timely delivery of responsibilities

Ensure timely and accurate update of dashboards and trackers as required for business decision making.

General

Contribute to the ongoing improvement of Nova Pioneer by suggesting and implementing measures that increase productivity, reduce costs and raise customer service levels

Maintain an effective and productive working relationship with the Finance team and contribute to activities to improve interaction and collaboration with the Finance team

Achieve and

maintain proficiency with the system and tools required to perform duties

Other duties as assigned by the Global Collections Manager, which may include (but not limited to) assisting with billings during peak times.

Skills, Experience & Qualifications required:

A Bachelor’s Degree (in Business preferred)

CPA (K) or Finalist or it's equivalent (ACCA, CA etc) is an added advantage

A minimum of 1-2 years of working experience.

Experience in a startup or in a company that gives you significant autonomy and responsibility

Have strong project management skills: able to juggle multiple tasks and meet deadlines and targets.

Results-driven: goal-oriented, moves fast and takes ownership of work.

Eager to learn and accepts feedback as a positive step to professional growth.

Excitement about our organizational culture—and in particular, be fired up to challenge yourself by embracing mutual vulnerability and a firehose of feedback.

Ability to treat all confidential information with the utmost professionalism.

How to Apply

For more information and job application details, see; Nova Pioneer Parent Fee Support Coordinator Jobs in Eldoret

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