Noratu Consulting Customer Care / Call Center Representative Jobs in Nigeria

Noratu Consulting Customer Care / Call Center Representative Jobs in Nigeria


Responsibilities

  • Responding promptly to customer inquiries.

  • Maintaining a positive, empathetic and professional attitude toward customers at all times

  • Knowing our products inside and out so that you can answer questions.

  • Communicating with customers through various channels.

  • Acknowledging and resolving customer complaints.

  • Provide an exceptional level of support to our social media communities across Facebook, Twitter, Instagram and YouTube by moderating, responding to and escalating messages and feedback in a timely and supportive manner

  • Document all call information according to standard operating procedures.

  • Research, identify, and resolve customer complaints using applicable tools and software.

    Requirements

  • Minimum Educational Qualification; OND

  • 23- 28 years.

  • Must be based in Benin City, Edo State

  • Proficient in English (oral and written)

  • 1-3minimum experience

  • Willing to work the approved shifts for the call center.

  • Ability to be polite and compassionate without lacking confidence.

  • Apt. in negotiating and persuading.

  • Excellent knowledge of Twitter, Pinterest, Instagram + and other social media best practices.

    How to Apply

  • Interested and qualified candidates should send their Applications to:

  • jobs.noratu@gmail.com using the "Job Title" as the subject of the email


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