Nokia NOC Manager Jobs in Kenya

Nokia NOC Manager Jobs in Kenya


Job Details

  • Nokia Corporation, stylised as NOKIA, is a Finnish multinational communications and information technology company, founded in 1865.

  • Nokia is headquartered in Espoo, Uusimaa, in the greater Helsinki metropolitan area. .

    The Job Description

    • To manage and oversee all activities in the Network Operations Centre (NOC).

    • In charge of LNOC Governance and Service Delivery Assurance as per contract.

    • Event Management Process.

    • Incident Management Process.

    • Remote Preventive Maintenance/ Network Health Checks.

    • Regular review of Time-Based Escalation Matrix for incident notifications – SMS, Email & Calls.

    • Daily NOC Assurance Process.

    • Quality Assurance for all inputs of NOC reports.

    • Problem Management Process Owner.

    • Change Management Process Owner.

    • MS Process Governance champion.

    • Taking a Lead in coordinating resolution of all Emergency, Critical and Long Outages and managing stakeholders and communication during such incidents.

    • Global Tool Belt owner and Tools Support Manager as per the support model.

    • Organizing Monthly Governance meetings with Customer.

    • Provide daily, weekly, monthly and annual reports for the above listed domains.

    Qualifications & Competence

    • Bsc in IT/Engineering
    or related fields.

    • Work Experience: 8 or more years experience in telecommunications engineering of which at least 5 years in management with practical experience in NOC, Incident and Change Management.

    • Ability to influence people from different levels of the organization

    Required skills

    • Ability to identify problems at an early stage and solve them effectively.

    • Well-developed listening, communication and decision-making skills

    • Flexibility, Adaptability; Decisiveness; Manage Execution; Foster Open Communication; Customer Focus; Business focus; Project management skills; Awareness of Telecommunications Engineering Networks Products.

    • An ability to process large quantities of data fast and efficiently.

    How to Apply

    For more information and job application details, see; Nokia NOC Manager Jobs in Kenya

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