Nicole Sinclair Consulting Customer Service Sales Agent Jobs in Nigeria

Nicole Sinclair Consulting Customer Service Sales Agent Jobs in Nigeria

Location: Lekki / Ikate - Lagos

Employment Type: Full-time

About the Job

We are seeking to employ a Customer Service Sales Agent to interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services

Responsibilities

Perform informal and formal needs assessments for each customer to recommend appropriate goods and services

Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease

Maintain a neat and clean appearance to represent a positive image of the company and its brand at all times

Participate in training and professional development and put new skills to immediate and meaningful use

Foster a positive and pleasant working relationship with members of the customer service sales team

Familiarize yourself with current information about services and products available for customers

Accurately record customer demographics, sales orders, or other information digitally or in written form

Communicate with clients in Spanish or other local languages or refer them to a capable member of the team

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service teamsales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Take the extra mile to engage customers

Deal directly with customers either by telephone, electronically or face to face

Respond promptly to customer inquiries

Handle and resolve customer complaints

Obtain and evaluate all relevant information to handle product and service inquiries

Provide pricing information

Perform customer verifications

Set up new customer accounts

Process orders, forms, applications and requests

Organize workflow to

meet customer timeframes

Direct requests and unresolved issues to the designated resource

Manage customers' accounts

Keep records of customer interactions and transactions

Record details of inquiries, comments, and complaints

Record details of actions taken

Prepare and distribute customer activity reports

Maintain customer databases

Communicate and coordinate with internal departments

Competency / Skill / Requirements

At least a B.Sc Degree in Marketing or other related field.

3-5+ years c, preferably from customer service field.

Experience from the IT industry will be an added advantage

Knowledge of IT and telecoms industry an added advantage

Good personal presentation and professionalism

Good organization and prioritization skills

Strong administrative skills

Good verbal and written communication skills

Confident presentation skills

Strong interpersonal skills

Ability to work under pressure and to strong targets

The ability to manage own workload

Ability to use initiative to work alone.

Salary
N70,000 / Month.

Application Closing Date
Not Specified.

How to Apply

For more information and job application details, see: Nicole Sinclair Consulting Customer Service Sales Agent Jobs in Nigeria

Find Latest Daily Jobs in Nigeria Today - Recruitment in Nigeria Job - Nigerian Jobs - in Nigeria - Job Vacancies in Nigeria

Search our career portal & find the latest Nigerian job positions, career opportunities & jobs in Nigeria.

Jobs in Nigeria - banking jobs in Nigeria, IT jobs in Nigeria, accounting jobs in Nigeria, NGO jobsin Nigeria, business administration in Nigeria, ICT jobs in Nigeria, UN jobs in Nigeria, procurement jobs in Nigeria, education jobs in Nigeria, hospital jobs in Nigeria, human resources jobs in Nigeria, engineering jobs in Nigeria, teaching jobs in Nigeria, and other careers in Nigeria.

Oil and Gas job vacancies in Nigeria, MTN jobs in Nigeria, job vacancies in Nigeria for fresh graduates.

Federal government jobs in Nigeria, job vacancies in Nigeria Federal Civil Service.

Find your dream job from 1000s of vacancies in Nigeria posted and updated daily - click here!