Nicole Sinclair Consulting Customer Service Representative Jobs in Nigeria

Nicole Sinclair Consulting Customer Service Representative Jobs in Nigeria


Job Description

  • Deal directly with customers either by telephone, via chat, electronically orface to face

  • Respond promptly to customer inquiries

  • Handle and resolve customer complaints

  • Obtain and evaluate all relevant information to handle services inquiries

  • Provide pricing and delivery information to customers

  • Process orders, forms, applications and requests

  • Direct requests and unresolved issues to the designated resource

  • Keep records of customer transactions

  • Recommend our potential services to customer by collecting customers information and analyz ecustomers needs

  • Manage large number of incoming calls

  • Follow communication procedues and guidelines

  • Build sustainable relationship of trust with customers through open and interactive communicationn

  • Identify and assess customers need to achieve satisfaction

  • Take extra miles to enagage customers

  • Update the customer information in the customer service data base during and after each call

  • Work with management to stay updated about the product knowledge and be informed about any change in the company polices

  • Impact the company by problem solving and making fustrated customers patronise the company again

    Requirements

  • Candidates should possess a Bachelor's degree / HND qualification

  • Working experience as customer service representative for 5 - 7 years in a fintetch company

  • Proven customer
    support experience

  • Familiar with CRM systems and practices

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize and manage time effectively

  • Ability to remain professional and courteous

  • Ability to be calm under pressure

    How to Apply

  • For more information and job application details, see; Nicole Sinclair Consulting Customer Service Representative Jobs in Nigeria


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