NFT Consult Telesales Manager Jobs in Uganda

NFT Consult Telesales Manager Jobs in Uganda

About the Role

Reporting to General Manager, the ideal candidate will head up our growing Telesales team. As a Telesales Manager, you will be responsible for setting weekly and monthly sales targets, training new Telesales staff, designing and implementing sales strategies, monitoring the key performance indicators of the sales team, and handling escalated customer complaints.

To ensure success as a Telesales Manager, candidates should have experience with Telesales, advanced managerial skills, and the ability to multitask. A top-notch Telesales Manager provides strong guidance and assistance to the Telesales team, ultimately boosting company sales.

Responsibilities

Team Management

Curate and develop team KPIs to ensure delivery of the company’s sales targets

Motivate and empower Telesales Agents to achieve personal as well as team KPIs

Have weekly check-ins with the team to check on their pulse and also get to receive and give constructive feedback

Escalate any discrepancies that may arise that will affect team performance

Training, onboarding, and training

Develop a robust plan that will tie into the personal development and learning of the Telesales teams for the purpose of improvement and efficiency

Have a quarterly review of all team training needs and collaborate with trainers for execution.

Buddy up with the newbies joining the Telesales Team to ensure that they are set up for success.

Performance Management

Ensure that the team has clearly laid out metrics to measure their performance and have that quantified to mid and end-of-year reviews

Have secondary documentation that will tie into the check-ins and engagement of the team members to measure team satisfaction and also curb attrition rate.

Forecast

the team blockers that may affect their performance so as to ensure they are all set up for success.

Team Support

Handle all customer escalations that may have been difficult to be handled by the teams or needed special attention.

Compile and present a high-level sales report to showcase the needed deliverables of the team members.

Maintain customer relationships and also carry the company’s brand.

Does this sound like you?

Bachelor’s degree in Marketing, communication, or any other related field

Previous experience working in the Telesales Department with proven aptitude to lead and manage teams.

Experience managing/moderating business communication platforms

Strong managerial and sales skills

Good verbal and written communication skills

Ability to work well under pressure

Ability to write and present high-level strategic reports

Strong organizational skills

Ability to quickly learn new skills, systems, and procedures

Experience with Google Suite, Salesforce, Teamwork, and other CRM systems

Thrive in resource-constrained environments

Have discretion in using budgetary allocation for the department

A proven record of ability to achieve through others

Ability to handle multiple projects at the same time

How to Apply

For more information and job application details, see; NFT Consult Telesales Manager Jobs in Uganda

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