NFT Consult Front Desk Agent Jobs in Kenya

NFT Consult Front Desk Agent Jobs in Kenya

Scope and General Purpose

To greet guests and allocate rooms according to laid-down procedures. Represent the establishment in a professional business manner.

Duties and Responsibilities

• To greet the customers and identify his/her specific reservation

• To register the guests, ensuring that the necessary details are obtained, i.e. name in full, address, whether company or private booking, special rate, allowances, VIP, charge details, nationality, passport number, etc

• To allocate rooms according to reservations list, ensuring that this is what the guest has booked, both in terms of the room itself and the rate to be paid

• To issue the key and liaise or alert the porter so that the guests luggage is taken to his room and the key issued.

• To update the occupancy list giving copies to the relevant staff

• To ensure that all departments, particularly the restaurant are notified of the tariff entitlements

• To complete shift handover book with all necessary information to ensure smooth transitions between shifts Telephones

• To answer all incoming calls politely and take messages or directs the calls accordingly

• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Guest Relations

• To assist all in-house guests with locating hotel facilities

• To answer any questions that the guests may have

•To deal with all guest complaints quickly, politely and promptly Meeting Rooms

• To ensure a prompt, courteous response and follow up to all enquiries

• To ensure that once a booking is confirmed, all details and requirements are noted, using a check list, so that nothing is forgotten

• To liaise or ensure liaison with the client a few days before the meeting to confirm the exact numbers, prepare detailed banquet event orders and circulate information to the appropriate departmental heads

• To check the meeting rooms and cloakrooms for cleanliness before guests arrive and ensure the tables are set

• To greet the host and circulate during the course of the function to provide appropriate contact information in the event of a problem or complaint

• To ensure that the accounts department receives accurate information to enable it to correctly bill the client

• To check for guest items that may be left after the function and ensure that equipment is removed once the function is over and returned to its correct storage place

• To give feedback on guest letters and comments

• To assist all guests with use of office machines and equipment as required (Boardroom)

• To ensure that all services utilized are correctly billed in the system

• Adhere to company credit limit policies.

• Allocate rooms to expected arrivals after checking the guests preferences and special requests.

• Ensure Front office incident book / guest complains book is always updated and actioned upon.

• Ensures safety by following guest check in and security procedures and reporting suspicious activity to Security, General Manager, or MOD.

• Performing other duties as directed/ assigned by management

• Perform other tasks as necessary in order to achieve the operational and financial goals of the organization

How to Apply

For more information and job application details, see; NFT Consult Front Desk Agent Jobs in Kenya

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