NFT Consult Customer Service Officer Jobs in Uganda

NFT Consult Customer Service Officer Jobs in Uganda

Job Summary

Attend to patients /clients on the phone and in person, coordinate and organize patient appointments and documentation to facilitate the smooth running of the facility, and Support in the delivery of quality patient care in the Hoima Office

Specific Roles and Responsibilities

Receive all patients entering the hospital, determine the nature and purpose of their visit, and immediately attend to them.

Promote the hospital services to all clients that come to the hospital.

Receive clients both insurance and non-insured patients, and enter their bio-data details in the system.

Handling of insurance clients (verification of IDs, handling claims, ensuring timely submission, follow up on rejections and re-submissions)

Participate in the billing of clients by offering information to the cashier’s office.

Operate telephone console to answer, screen, and forward calls, provide information, take messages, and schedule appointments.

Make follow-up calls to clients serviced for feedback on the rate of satisfaction.

Hear, resolve, and/or forward complaints from clients and the public to the Business Development Manager.

File and maintain records.

Schedule consultant’s appointments and maintain updated appointment calendars.

Ensure the reception area is tidy and presentable will all the necessary stationary and materials.

Generate daily, weekly, and monthly reports on clientele received and credit sales made and submit them to the Business Development Manager.

Regularly check emails (every 5 minutes) and handle correspondences to clients

Safeguard patients’ privacy and confidentiality

Ensure the highest form of customer care (giving information on expected waiting time, giving adequate information on the expected flow or movement when in the hospital, handling any feedback from clients)

Participate in client

surveys on a monthly basis and submit the reports to the responsible department.

Perform any other duties as may be directed by the line supervisor.

Key Performance Indicators

Cleanliness and tidiness of the front office area

Ensure a quick turnaround time for all clients handled.

Provide quality customer service at all times.

Maintain a warm and friendly front office environment.

Timely and accurate scheduling of client appointments.

Timely reporting and resolution of patient inquiries on the spot.

Demonstrate competency in all operational aspects of answering calls, distributing mail, and filing records.

Emails checked every after 5 minutes and have no un attended to email

Email response of 10 minutes duration

Ensure all claim forms are filled to completion by clients, doctors and fully billed

Education and Job Requirements

Minimum of a Bachelor’s degree in Business Administration, Social Sciences and any related field

Minimum of three years’ experience in customer relations management

Willingness to work a flexible schedule and fill in when required

Excellent customer service skills

Excellent communication skills

Proficient computer skills

Confidentiality.

Meticulous attention to detail.

How to Apply

For more information and job application details, see; NFT Consult Customer Service Officer Jobs in Uganda

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