Newly Licensed Digital Payment Institution IT Service Desk Officer Jobs in Nigeria

Newly Licensed Digital Payment Institution IT Service Desk Officer Jobs in Nigeria


Responsibilities

  • Provide 100% phone and remote technical support, or chat or through the Incident Management System.

  • Triage and work incoming Service Desk calls, chats, tickets.

  • Open a Samanage ticket for every call ensuring ownership of customer incidents and requests to resolution and ensure tickets are updated with accurate notes daily.

  • Participate in on call after-hours and weekend support as needed.

  • Ensure tickets are responded to and resolved within Service Level Agreements for each customer.

  • Create documentation for the Service Desk.

    Qualifications

  • Minimum of Bachelor’s degree in Computer, Electrical / Electronic or Telecommunications Engineering or other related disciplines.

  • A Postgraduate degree or professional certification in Telecommunication or Engineering Field will be an added advantage.

    Experience:

  • Minimum of 2 years Help Desk/Customer service/Call Center or IT experience.

  • Solid technical and troubleshooting skills.

  • Experience in explaining highly technical data and information to end-users of complex IT systems and projects.

  • Good use of word processing, spreadsheet, graphics and scheduling tools.

  • Ability to gather and convert data into a written narrative.

    Remuneration

  • Very attractive and competitive remuneration packages and challenging prospects await
    the successful candidates

    How to Apply

  • Interested and qualified candidates should e-mail their Resume (quoting reference as the subject of the mail) with a scanned passport-sized photograph to:

  • psbpositions2020@gmail.com

    Note: All applications will be treated in confidence and only shortlisted candidates will be contacted.


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