New Hotel - Concierge Jobs in Nairobi - Kenya

New Hotel - Concierge Jobs in Nairobi - Kenya

Job purpose

Our client seeks to hire a highly professional and customer service oriented concierge who will create an excellent guest experience.

Responsibilities for the Concierge Job

Welcome customers upon entrance and confirm reservations

Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements

Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel

Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations

Assist in arranging events, excursions, transportation etc. upon request from hotel residents

Answer the phone and make reservations, take and distribute messages or mail and redirect calls

Respond to complaints and find the appropriate solution

Assist in carrying customer’s luggage when needed.

Desirable Skills

Ability to multi-task and have excellent attention to detail.

Excellent customer service skills.

Work varied shifts, including weekends and holidays.

Computer experience and the ability to use micro soft word and spreadsheet

Able to effectively communicate in English, in both written and oral forms

Qualifications

Diploma in hotel management or relevant field

Proven experience as concierge; experience in customer service or relevant role is an advantage

How to apply

Interested candidates should apply online by 31st January, 2018

For more information and job application details, see; New Hotel - Concierge Jobs in Nairobi - Kenya - Apply by 31st January, 2019.

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