Netcom Account Manager Jobs in Nigeria

Netcom Account Manager Jobs in Nigeria

Netcom has been Nigeria’s leading Internet Service Provider since 2004, staying ahead of the competition with cutting edge platforms in VSAT, WIMAX, Radio, and Fiber technology.

Now, a pioneer in Business Transformation Solutions, we empower organizations to lead their market space by keeping pace with the rapid changes in IT innovations, ensuring relevance to specific business initiatives required to maximize revenue generation.

Location: Victoria Island, Lagos

Department: Business Development

Reports to: VP, Business Development

Objective & Summary

This role is responsible for generating leads, developing client relationships and closing deals.

Key Duties & Responsibilities

Account Management:

Ensure quarterly sales target are met

Upsell new technology solutions to existing clients

Account Management to ensure client satisfaction on network

Ensure zero churn of client

Build personal relationship with client’s management/I.T contact

Assist in the management of new projects/installations with engineering team to
ensure project delivery to client’s satisfaction

Establish and maintain relationship with engineering, procurement, finance and legal team on a day-to-day basis to ensure best/undelayed service to our clients

Assist billing team to resolve payment delays from clients

Ensure timelines are followed and communicated to clients.

Provide assistance to engineering team, provide all information to deliver best quote and proceed with surveys/installation.

Regularly provide feedback/updates from client.

Provide support to best manage outages or maintenance activities

Ensure client’s KYC are properly filled; contract, welcome pack to be sent post installation, renewals etc.

Proficient in work flow of SAR – new deals, upgrades, demo upgrades (to test), downgrades, modifications, change management forms, etc.

Ensure SLA are all updated and shared to client

Manage and prioritise all tasks appropriately on a daily basis to ensure no delays

Communicate/escalate issues to engineering or management to improve Netcom services.

Research and Reports:

Keep management informed by submitting activity results and reports, such as daily call reports, weekly work plans, monthly and annual activity reports.

Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.

Recommend changes in products, service, and policy by evaluating results and competitive developments.

Internal Relationship Management – Liaise & Collaborate with:

Finance - on the work flow of Service

Activation Requests – new deals, upgrades, demos, downgrades, modifications, change management, etc.

Billing -to negotiate pricing within approved margin

Day to day operational business solutions interface between departments

Legal - to ensure the aspects of contract, signing, service contracts,

revisions are done.

Ensure SLA’s are all adhered to and all documentations are up to date.

Education and/or Professional Qualifications

Graduate Degree qualification essential.

Affiliation to professional bodies

Experience

The ideal candidate should have not less than 5 years’ experience preferably selling technology solutions

Essential Skills / Knowledge

Experience with both Microsoft operating system and Apple operating system

Strong verbal and written communication.

Good presentation skills for business reports

Ability to organize and conduct purposeful Departmental/ Unit meetings

Ability to develop and maintain business relationships with internal and external stakeholders.

Desirable Skills / Knowledge

A polite, friendly and diplomatic Behaviour

Outgoing and reliable personality

Speak Confidently and firmly

A passion for selling

Opportunistic in approach

Ability to communicate with people at all levels

Ability to organize and conduct purposeful meetings

Establish and build a strong relationship with management of Netcom clients

Strong prospecting and negotiation skills

A high degree of self-motivation

Resilience and persistence

Persuasiveness

Quick thinker

Problem solver

See it, own it attitude

Time management skills

Ability to do multiple tasks at once

Self initiative, but also able to work as part of a team

Ability to generate ideas

Strong administrative skills

Good understanding of Microsoft operating
systems.

Able to use properly MS Word, Excel and Power-point.

Why You Should Join Netcom

Professional Membership Subscription

Gym Membership

Group Life Insurance

HMO

Career Growth and Opportunity to Change the

World Through Technology.

Application Closing Date
Not Specified.

How to Apply

For more information and job application details, see: Netcom Account Manager Jobs in Nigeria

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