Nestle Customer Solutions Analyst Jobs in South Africa
Nestle Customer Solutions Analyst Jobs in South Africa
Position SummaryThe main purpose of the role is to effectively drive the Perfect Order Cycle Approach to minimize all waste and complexities in the O2C flow.
Demand Capture:
complete and resolve all demand capture failures within defined service level agreement.
Order Filter:
contact relevant stakeholders to resolve blocked orders within SLA.
escalate master data issues with resolution owners.
Order Fulfilment:
Contact customer, when required, to propose mitigation actions due to Out of Stock risk and keep up to date with out of Stock Repository data.
Apply the mitigation agreed with customer if related to already existing orders or Request to Order Fulfilment to setup the mitigation action for future orders.
Manage Stock Allocation issue that requires a customer contact.
Manage Delivery Creation issue in collaboration with Order Filtering and/or ICC(Interface Centre of Competence).
Contact the customer and propose a resolution in case of Transportation issue related to Load Optimization, Carrier Selection, Appointment Scheduling and Delivery delay.
In conjuction with the Order Fullfillment and DSP teams execute ex-factory and backhauling oppurtunities.
Contact the customer and propose a resolution in case of Physical Logistics(Warehouse) issue related to Warehouse Capacity and/or Pick&Pack and loading issues.
Billing:
Collaborates with billing in the resolution of billing issues that requires a contact with the customer.
Returns and Refusals:
Be the pricipal contact for the customer for all returns and refusals.
Capture and register Returns and Refusals requests through Customer Interaction.
Analyse reasons for refusals and contact customers to propose mitigation actions for refusals.
Assess Compliance of Returns Requests according to Market Return Policy Conditions and ensure all relevant documentation is in place for analysis of credit/debit value.
Manage the execution of Refusals with Customers & Transport.
Provide guidance and help with missing documentation -when needed- to Claims Management on the returns and refusals acceptance / non acceptance.
Inform Sales about non accepted returns and request for their approval when needed.
What will make you successful
3-5 years experience within a Nestle market, region or CoC environment
Experience with and strong focus on customers.
Strong Supply Chain, which includes Physical Logistics, Customer Service, and Demand Management
knowledge and expertise.
Strong analytical mindset and attention to detail.
Tertiary Degree / Diploma
NB
Preference will be given to differently abled candidates & those from designated groups.
How to Apply
For more information and job application details, see; Nestle Customer Solutions Analyst Jobs in South Africa
Click here to post comments
Join in and write your own page! It's easy to do. How? Simply click here to return to NGO Jobs in Africa.
