Neptune Micro-Finance Bank Head, Customer Service Jobs in Nigeria

Neptune Micro-Finance Bank Head, Customer Service Jobs in Nigeria

Job Summary

To provide customer information services and efficiently manage the day-to-day customer contact at an operational level.

The Customer Services Representative will be responsible for the overall handling of customers’ complaints and needs in the Experience Centers

Also, to provide assistance to customers through account opening and maintenance, information on the Banks products and services, as well as ensuring timely and exceptional service delivery in order to delight them.

Job Description

Ensure effective/efficient implementation of bank-wide policies with respect to branch customer services

Coordinate activities of the service delivery team

Ensure adherence of team members to the bank’s service charter, policies and procedures

Execute sales for all consumer banking products of the Bank

Promptly resolve customer issues and complaints on customer service-related matters

Oversee and monitor standardization in customer service delivery across the branch especially retail customers to ensure consistency of service delivery bank-wide

Provide feedback to the Branch Service Manager on the activities and service delivery status in the branch

Ensure the maintenance of a suitable ambiance in the Banking Hall

Review customers’ requirements and develop strategies for additional sales.

Manage customers' applications and perform registration follow-up activities.

Review customer account opening documents for completeness

Ensure efficient service delivery on customer account management activities – account opening, cheque printing, standing orders, etc

Maintain safe custody of cheque books, customers’ files, and signature cards

Provide other units/branches with

customer-related information

Manage the issuance of customer's monthly account statements

Evaluate the level of customer satisfaction through the conduct of surveys and initiate corrective measures to address issues observed

Review all processes within the service area and suggest improvement opportunities.

Job Requirements

First Degree in any discipline

B.Sc / HND with minimum of Second Class Lower grade

Experience in Banking operations for at least 4 - 8 years.



How to Apply

Interested and qualified candidates should send their CV to: recruitmentnmfb@gmail.com using the Job Title as the subject of the email.

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