Nedbank SM Research & Insights Support Jobs in South Africa
Nedbank SM Research & Insights Support Jobs in South Africa
Job Purpose To influence the understanding and thinking of customer and consumer behaviour through foresight and leadership; customer insight; market and customer analytics; governance; consulting and advisory to enable business to achieve its objectives.
Job Responsibilities
Facilitate the gathering and integration of insights across the various client touch points in collaboration with Client experience, Channels and Digital.
Develop the insights strategy and plan by understanding how consumers are interacting with Nedbank across touchpoints and life stages.
Design; develop and implement research and insight projects by engaging and collaborating with internal.
Address business needs by proactively identifying opportunities to initiate strategic projects.
Collaborate with internal and external stakeholders to identify research solutions to projects.
Contribute to resolution of strategic issues by acting as the advisory / consultative function.
Assist in cross-cluster decision making through collaborative resolution and problem solving.
Assist in the identification of strategic opportunities for Group through market analytics and research
Evaluate threats and opportunities in terms of impact and risk through analytics and research.
Report on key strategic outcomes/results to various stakeholders (staff, regulators, shareholders, clients and communities) through reports and presentations.
Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced, and certifications obtained and/or maintained within specified time frames.
Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction
Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that
will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
Research and make recommendations for corporate citizenship initiatives in area of influence
Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
Essential Qualifications
Matric / Grade 12 / National Senior Certificate
Bachelors Degree in Marketing
Preferred Qualification
Bachelor of Commerce: Honours - Marketing
Minimum Experience Level
5 - 7 years managing a research function and exposure to financial services
Type of Exposure
Managing a team of people.
Creating a business plan.
Implementing a strategic plan.
Measuring client satisfaction.
Working with clients to solve client problems.
Investigating and reviewing processes to improve client satisfaction.
Coaching and mentoring others.
Providing constructive feedback to employees.
Qualitative and Quantitative research methodology.
Assuming a key leadership role.
Technical / Professional Knowledge
Budgeting
Change management.
Client service management.
Client service principles
Communication Strategies.
Consumer behaviour.
Governance, Risk and Controls.
Organisational systems.
Principles of project management.
How to Apply
For more information and job application details, see; Nedbank SM Research & Insights Support Jobs in South Africa
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