Nedbank Head - CX Delivery Relationships Jobs in South Africa

Nedbank Head - CX Delivery Relationships Jobs in South Africa

Job Purpose

To facilitate long term strategy development and provide company management with strategy updates. Develops and implements a strategy definition and implementation process in division, including measurements against long term strategy.

Provides management with corporate performance measures and competitor analysis and ensures functional alignment with Group strategy. Responsible for developing partnerships, strategic alliances and associations whilst representing the company's views effectively.

Job Responsibilities

Act as custodian of Group Strategic Artefacts (for example: Dagwood; Strategic Focus Areas; Strategic Initiatives).

Compile strategic planning framework through joint facilitation with cluster strategic executives.

Evaluate threats and opportunities in terms of impact and risk through market analytics and research.

Implement and coordinate special cross-cutting projects for Nedbank Exco through coordination and resourcing.

Ensure execution of strategic initiatives through monitoring and benchmarking of outcomes.

Report on key strategic outcomes/results to various stakeholders (staff; regulators; share holders; clients and communities) through reports and presentations.

Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).

Research and make recommendations for corporate citizenship initiatives in area of influence.

Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).

Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Facilitate the formulation of strategy in the form of three-year business plan.

Identify and analyse key trends to improbe business competitiveness.

Facilitate discussions on key strategic interventions through business meetings.

Provide planning guidelines and facilitate planning reviews and making strategic choices in line with business imperatives.

Review cluster aspirations; targets and milestones through analytics and reporting.

Coordinate strategic initiatives and collaboration through joint planning and review sessions.

Manage strategic relationship through stakeholder reporting and review sessions.

Assist in cross-cluster decision making through collaborative resolution and problem solving.

Assist in the identification of strategic opportunities for Group through market analytics and research.

Support the achievement of the business strategy; objectives

and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.

Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.

Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.

Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction.

Obtain buy-in for developing new and/or enhanced processes (e.g., operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate

Advanced Diplomas/National 1st Degrees

Preferred Qualification

Chartered Account, Masters in Business Administration or PPE (Politics, Philosophy and Economics).

Minimum Experience Level

5 Years' Experience in Client Experience/ Project Management

Technical / Professional Knowledge

Banking procedures

Industry trends

Microsoft Office

Principles of project management

Relevant regulatory knowledge

Relevant software and systems knowledge

Risk management process and frameworks

Financial Acumen

Business writing and presentation skills

Research and analytics

Cluster Specific Operational Knowledge

Business Acumen

Banking knowledge

Behavioural Competencies

Influencing

Facilitating Change

Earning Trust

Decision Making

Initiating Action

Innovation

Becoming a Business Advisor

High-Impact Communication

How to Apply

For more information and job application details, see; Nedbank Head - CX Delivery Relationships Jobs in South Africa

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