Nedbank Administrator RBB OPS: Nedfleet Jobs in South Africa
Nedbank Administrator RBB OPS: Nedfleet Jobs in South Africa
Job Purpose Responsible for authorisation of repairs and maintenance on client vehicles. Negotiate with merchants and manufacturers to obtain optimum benefits/discounts in terms of repair costs. Control maintenance spend per vehicle. Conform to laid down policy and procedures
Job Responsibilities
Verify vehicle make and model and check if vehicle is still under warranty to determine aspects to be authorised.
Check history of vehicles to determine repetition of repairs and ensure that no repeat repairs is undertaken and costs contained.
Collate and analyse quotations and make recommendations. Ensure all quotes are in line with national norms and benchmark prices.
Operate within approved operational mandates and parameters.
Liase with manufacturers to assist in policy and goodwill claims
Negotiate on behalf of the client, competitive maintenance and repair prices.
Respond to telephone queries within the agreed service level agreements in a professional manner.
Fax authorisation confirmation to merchants when required.
Highlight excessive expenses on maintenance and repairs on vehicles to the helpdesk manager.
Resolve all Helpdesk queries i.e. merchant queries, card queries and report queries. This includes the actioning of e-mails. Refer vehicles and merchants not on the system to the helpdesk manager.
Issue card authorisations for damaged cards.
The helpdesk is a 24-hour service, which operates 7 days a week. Shifts or being on call will be necessary on an alternate basis
Essential
Qualification
Diesil / Petrol Mechanic Diploma
Minimum Experience Level
3 - 5 years senior admin level in financial services industry
Behavioural Competencies
Adaptability
Communication
Collaborating.
Customer Focus.
Decision Making.
Managing Work.
Technical / Professional Knowledge
Administrative procedures and systems.
Banking procedures.
Business terms and definitions.
Business writing.
Cluster specific operations.
Data analysis.
Governance, Risk and Controls.
Relevant regulatory knowledge.
Relevant software and systems knowledge.
Type of Exposure
Working independently or with a group to identify alternative solutions to a problem.
Completing various administrative duties (e.g.; answering phones; making copies; filing).
Sharing information in different ways to increase stakeholders understanding.
Tracking cost against a budget.
Capturing data.
Checking accuracy of reports and records.
Drafting reports.
Building and maintaining effective relationships with internal and external stakeholders.
Working with spread sheets.
How to Apply
For more information and job application details, see; Nedbank Administrator RBB OPS: Nedfleet Jobs in South Africa
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