NCBA Group Workflow Delivery Lead Jobs in Kenya

NCBA Group Workflow Delivery Lead Jobs in Kenya

Job Purpose Statement

The role holder is responsible in ensuring that all workflows designed and approved for implementation are deployed as per the agreed project timelines and the agreed quality standards. They will act as a liaison between the business process teams and the developers.

The role holder would be responsible for ensuring that the solutions developed would meet the future requirements of the business. They will attend design sessions with the developers to ensure that the solution design is agreed by all teams and would be responsible for supporting the other teams within the department to remove any issues that occur during the development lifecycle.

Key Accountabilities (Duties and Responsibilities)

Financial

Designs and collaborates (with Finance) to track metrics and key performance indicators for each process improvement project.

Ensure that workflow automation projects are delivered on time and within budget with minimal reworks

Internal business processes

Oversee and assist in the development of workflow automation projects

Provide support and ongoing maintenance for workflow automation projects

Liaise with technical teams to ensure ongoing platform stability

Manage licensing of applications and users

Develop appropriate documentation for implemented workflow use cases

Champion platform adoption across functions and use cases

Provide sound data intelligence and support to the business, by communicating key insights, risks, and findings

Establish and maintain key change management controls of the workflow automation framework

Manage the book of work for workflow automation efforts

Build tactical prototypes and POCs that can become long term solutions

Customer

Manages relationships with business partners and sponsors to help them understand business cases and to foster a culture

of continuous improvement across the Bank.

Workflow Delivery Lead

Build and maintain positive working relationships with all levels of staff, External Vendors and serve as resource for BPM related issue resolution

Drive customer experience metrics that reduce the effort to receive service from the Bank due to process hurdles

Learning and growth

Be self-driven and directed. Build own skills in problem solving and effective presentations, communication and writing skills

Contribute to building a repository of tools, workflow user guides and best practices

Job Dimensions

Stakeholder Management: key stakeholders that the position holder will need to liaise/work with to be successful in this role.

Internal

Business Teams

EPM Team

Tech Team

External

Vendors

Work cycle and impact: time horizon and nature of impact (Planning)

6-12 months

Ideal Job Specifications

Academic:

Bachelor’s/University degree, or equivalent technical experience

Professional:

Agile project management certification

Desired work experience:

Minimum 5 to 10 years of relevant work experience in project management, with 5 of these
being in process automation

Experience developing workflows

Previous work experience in Financial Services

Experience executing and managing technology projects


How to Apply

For more information and job application details, see; NCBA Group Workflow Delivery Lead Jobs in Kenya

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