NCBA Group Support Operations Analyst Jobs in Kenya

NCBA Group Support Operations Analyst Jobs in Kenya

Job Purpose Statement

The IT Support Operations Analyst role is responsible for the provision of ICT support to the Core Banking Systems and other Business systems by providing technical assistance, analysis and solutions to issues reported or escalated from the service desk and the Daily COB (Close of Business) activities are performed across all Core Banking platforms as per the documented procedures.

The role applies incident and problem management processes to provide resolution to incidents or appropriate workarounds for problems while seeking to proactively and continuously improve support to the bank’s internal and external customers.

Key Accountabilities (Duties and Responsibilities)

Daily COB Services

To execute all Daily COB (Close of Business) activities performed across the Core Banking Systems as per the documented procedures.

Incidents Management

To provide 2nd Level Support and ensure the resolution of service incidents escalated to the Support Operations Team, and/or provision of appropriate workarounds for incidents escalated as problems within the agreed SLA.

Problem Management

To escalate problems and continuously engage with the 3rd level and/or 3rd party support vendors to ensure timely resolution of all escalated system faults/bugs on the Core Banking and other Business Systems.

System Administration]

Perform day-to-day administration duties across the Core

Banking and Business systems platforms so as to ensuresystem stability and consistent levels of service delivery.

System Reporting

Analysis, design and generation of various reports in an accurate manner and distribute in an effective and timely manner development

initiatives that will grow the team’s knowledge and skills.

Ideal Job Specifications

A Bachelor’s degree in Computer Science, Information Technology or related field.

Minimum 3 years’ experience with 2 years in an IT service support, systems analyst or service management role within a large highly digitized organization managing mission critical systems.

Ideal Job Specifications

Minimum 3 years working experience in a busy IT environment as a systems analyst with hands on role in enterprise database management, application management and relational database design.

Minimum 2 years support of the current core banking system in the bank (T24) and a certification or recognized approved training in the same.

ITIL Foundation certificate.

One or more IT certifications such as in Microsoft systems, UNIX or Oracle will be an
added advantage.

Good understanding of the financial services and how IT contributes to the success of the financial institutions.

Sound knowledge of Information technology and related support architectures.

How to Apply

For more information and job application details, see; NCBA Group Support Operations Analyst Jobs in Kenya

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