NCBA Group Senior Manager, Business Process Automation Jobs in Kenya

NCBA Group Senior Manager, Business Process Automation Jobs in Kenya

Job Purpose Statement

The Sr. Manager, Business Process Automation Systems’ role is to plan, organize, and manage
staff and overall operations that facilitate the stable operation of the bank’s BPM (IBPS, OMNI
DOCS) applications and other related system Operations. This includes developing, maintaining, supporting, and optimizing these applications which include but are not limited to IBPS, OMNIDOCS etc. including related applications and system integrations.

In collaboration with external vendors, system experts and information security experts the
Manager, Business Process Automation will schedule and direct activities to resolve IBPS software and service problems in a timely and accurate fashion as per defined SLA.

Key Accountabilities (Duties and Responsibilities)

Application Management

Manage and set priorities for design, maintenance, development and evaluation of the BPM, IBP, OMNIDOCS and other related Application systems

Service Management

Provide leadership and management oversight for the IBPS Application Operations to ensure projects, problems, service requests and escalations are dealt with according to defined set of policies, processes, procedures and SLA's.

IT Application security and Governance

Efficiency and Effectiveness of IBPS (systems, controls and procedures) with regard to protection against exposure to and impact of risks associated with data loss, data corruption and/or unauthorized access

Business continuity management

Flag areas having inadequate DR, work with Risk and work with IS towards mitigating actions where applicable to enable business operations if BAU fails (specific to IT Channels).

People leadership

Manage and provide leadership to staff involved in the IBPS, OMNIDOCS system support operations including doing their

performance appraisal reviews and goal setting

Ideal Job Specifications

University degree in computer science. Master’s degree would be an added advantage.

ITIL Intermediate and other relevant professional qualifications in ICT field.

Project Management Certification: PMI or Prince 2

Five to Six years’ experience in Application Development/support in medium to large organizations.

Minimum 6 years working experience with a hands-on role in implementing and supporting Business Process Automation Solutions.

Extensive experience in Business Analysis or Systems Analysis.

Hands on Experience on Web Application Management on Jboss

Hands on Experience in Newgen IBPS.

Three years in a supervisory role.

Working experience in a bank or other financial services organization.

Hands on experience with Project Management tools, systems design and analysis.

Proven knowledge of banking operations, operations in business units and business impact analysis.

Experience in Management of Support Contracts, RFP’s and Third party support providers.

Minimum 6 years working experience in a busy IT or Project Office environment within a financial institution.

How to Apply

For more information and job application details, see; NCBA Group Senior Manager, Business Process Automation Jobs in Kenya

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