NCBA Group Retail Channels Support Specialist Jobs in Kenya

NCBA Group Retail Channels Support Specialist Jobs in Kenya

Job Purpose Statement

This is an ICT Analyst role whose purpose is to provide effective and efficient support and system administration to systems. This includes but not limited Mobile Banking, Internet Banking, Mobile Money Payment systems, Bill Payment Systems etc.

Key Accountabilities (Duties and Responsibilities)

Application Development

Support for Mobile, MPESA and Internet Banking products family of systems and supporting environments

Facilitate Digital Channels application performance tuning, application upgrades, documentation of procedures and overall system optimization to ensure excellent user experience and customer service

Incident / Problem Management

Resolve any incidents causing interruption of service in the quickest and most effective way possible according to defined SLA's.

Ensure availability of 24 hour on-call support on the Digital Channels system and provide remedial actions so as to observe service level agreements with business

Change Management

Execute System integration testing and subsequent implementation of system upgrades, hotfixes, patch releases and CR deployments Management

Participate in running Digital Channels projects as the Technical Resource

IT Governance and Security

Key systems configurations to ensure generation and maintenance of audit trails for any changes occurring in sensitive databases are captured and secured

Business Continuity Management

Flag areas having inadequate DR, work with IT Infrastructure and Manager Core Systems towards mitigating actions where applicable to enable business operations if BAU fails (specific

to Digital Channel Systems). Test and Document Disaster Recovery Procedures

Ideal Job Specifications

Degree in Computer Science or relevant IT degree from a University with a reputable curriculum.

Training and applied knowledge in Digital Channels Support, Unix and Oracle

Three year’s practical proven experience in a 3 tiered application architecture, including web
technology support e.g. Jboss, WebLogic and IIS.

Proven experience in supporting banking channels (mobile, internet, ATMs etc) Proven experience in systems analysis, design, implementation and support.

Proven experience in SQL Scripting

Proven knowledge of banking operations, operations in business units and business impact analysis.

Thorough knowledge of the Bank’s core banking system

Proven knowledge of banking operations, operations in business units and business impact analysis

A good understanding of Operating systems; particularly Linux, UNIX and Microsoft Operating systems.

How to Apply

For more information and job application details, see; NCBA Group Retail Channels Support Specialist Jobs in Kenya

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