NCBA Group Payments Specialist Jobs in Kenya

NCBA Group Payments Specialist Jobs in Kenya

Job Purpose Statement

To provide effective and efficient 3rd level user support, production management, incident management, change management, project management, patch management and application administration with respect to the banks payment systems and interfaces.

The systems include SWIFT, K-printer, IPEN, Chequepoint, Amali, CHI, Credit-quest, Kollectpro, CRB, T24, SSP and ARCIB amongst others. This includes support for projects and changes carried out on any of these applications. To advise Business teams on best architecture for deployment on Business Solutions with respect to the various Business Processes

In collaboration with external vendors, system experts and information security experts the
Core Banking Specialist will schedule and direct activities to resolve mentioned systems issues
and service problems in a timely and accurate fashion according to agreed SLA.

Key Accountabilities (Duties and Responsibilities)

Application Development

Support the product ideation process, development lifecycle, and go to market efforts of proposals selected to move forward within the development lifecycle

Manage specific application quality assurance and help desk activities including the tracking of bug reports, change requests and ensuring their timely resolution

Incident / Problem Management

Resolve any incidents causing interruption of service in the quickest and most effective way possible according to defined SLA's.

Investigate the underlying causes of any real or potential anomalies in Core Banking system and define possible solutions to anomalies. Put forward requests for changes (RFC) needed to re-establish quality of service.

Carry out post-implementation reviews (PIR) to ensure that the NCBA Group Job Description – Product Specialist – Banking Systems Support changes have brought about the desired results without causing side effects

Change Management

Evaluate and plan for changes to managed application system and ensure established change management procedures and ensuring the quality and continuity of the service at all times

Configuration Management

Controlling all elements of Core Systems infrastructure configuration with a sufficient level of detail

and managing this information using the configuration database (CMDB).

Business Continuity Management

Flag areas having inadequate DR, work with IT Infrastructure and Manager Core Systems towards mitigating actions where applicable to enable business operations if BAU fails (specific to IT Core Systems). Test and Document Disaster Recovery Procedures

Job Dimensions

Reporting Relationships: jobs that report to this
Stakeholder Management: key stakeholders that the position holder will need to liaise/work with to be successful in this role.

Internal

All Business Units

External

Customers

Host to Host / IMT Partners

Revenue Authorities – KRA/TRA/RRA/URA

Regulatory Authorities – CBK/BOU/BOT/BNR/KBA

System Vendors

Work cycle and impact: time horizon and nature of impact (Planning)

1 Months – 3 Months

Ideal Job Specifications

Degree in Computer Science or relevant IT degree from a University with a reputable curriculum.

Oracle, Unix and core banking system knowledge

Proven experience in supporting a core banking application for at least three years

3 years practical proven experience in support and troubleshooting of T24, web technology
and programming in Info-basic.

Proven Experience in Jboss / Tomcat or IBM WAS Web Application Management

Proven experience in Core Banking or Applications systems development

Proven experience in systems analysis, design, implementation and support.

Proven knowledge of banking operations, operations in business units and business impact
analysis.

Thorough knowledge of the Bank’s core systems.


How to Apply

For more information and job application details, see; NCBA Group Payments Specialist Jobs in Kenya

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