NCBA Group Integrations Support Specialist Jobs in Kenya

NCBA Group Integrations Support Specialist Jobs in Kenya

Job Purpose Statement

This is an ICT specialist role whose purpose is to provide effective and efficient support, development and system administration to the bank’s integration and middleware landscape
including Channel Manager, ICON and their suite of products and other integration and middleware services deployed within the bank.

Key Accountabilities (Duties and Responsibilities)

Application Development

Provide Second and third Level technical & application

Support for the banks integrations and middleware
including Channel Manager and related integration
systems and supporting environments

Facilitate integrations and middleware performance tuning, application upgrades, documentation of procedures and overall system optimization to ensure excellent user experience and customer service

Incident / Problem Management

Resolve any incidents causing interruption of service in the quickest and most effective way possible according to defined SLA's.

Ensure availability of 24 hour on-call support on the integrations and middleware and provide remedial actions so as to observe service level agreements with business

Change Management

Execute System integration testing and subsequent implementation of system upgrades, hotfixes, patch releases and CR deployments

Participate in running integrations and middleware projects as the Technical Resource

IT Governance and Security

Key systems configurations to ensure generation and maintenance of audit trails for any changes occurring in sensitive databases are captured and secured

Business Continuity Management

Flag areas having inadequate DR, work with IT Infrastructure and Manager Core Systems towards mitigating actions where applicable to enable business operations if BAU fails (specific to

Digital Channel Systems). Test and Document Disaster Recovery Procedures

Ideal Job Specifications

Degree in Computer Science or relevant IT degree from a University with a reputable curriculum.

Training and applied knowledge in Digital Channels Support, Unix and Oracle

Training and hands on experience with Systems Integrations, Middleware, Banking EChannels and Card systems

Ideal Job Specifications

Three year’s practical proven experience in installing, setup, support and troubleshooting of
3 tiered application architecture, including web technology support e.g. Jboss, WebLogic and IIS.

Proven experience in supporting banking channels (mobile, internet, ATMs etc)

Proven experience in systems analysis, design, implementation and support.

Proven experience in SQL Scripting

Proven knowledge of banking operations, operations in business units and business impact
analysis.

Thorough knowledge of the Bank’s core banking system.

Proven knowledge of banking operations, operations in business units and business impact
analysis

A good understanding of Operating systems; particularly Linux, UNIX and Microsoft Operating systems.

How to Apply

For more information and job application details, see; NCBA Group Integrations Support Specialist Jobs in Kenya

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