NCBA Group Head of Underwriting & Operations Jobs in Kenya

NCBA Group Head of Underwriting & Operations Jobs in Kenya

Job Purpose Statement

The role includes administration of bank schemes: onboarding, retention, premium collection, and premium/income reconciliation and ensuring effective service delivery. This role is additionally tasked with acquisition of new schemes

Key Accountabilities (Duties and Responsibilities)

Internal business processes

To develop and lead the implementation of the Insurance Operations and underwriting strategy in line with the overall Bancassurance Strategy

Define, implement and maintain appropriate operations frameworks standards and principles across the business to maximize synergy, sharing of best practice and commercial benefit

Provide leadership in the design of all the Company’s processes and procedures to ensure that there is an effective process management framework that focuses on the customer, and addresses the risks that are inherent in the business.

Manage all underwriting and operations functions for both internal and external customers; to ensure correct pricing & appropriateness in adherence to NCBA bancassurance policies.

Provide technical inputs for all insurance contracts with underwriters and ensure bancassurance to Underwriter production reconciliations through the declaration process.

Provide overall supervision, mentorship, performance management and development of staff in the Underwriting and operations unit.

Development of products in conjunction with the users/ customers and underwriters ensuring that the risks are adequately covered and that bancassurance is sufficiently positioned to earn from the revenue generated from the product sales.

Ensure process improvement through the development and review of new/current processes, procedures and deployment of new technology that improves the efficiency of Insurance operations and/or the company as a whole.

Ensure compliance with company policies, procedures, regulatory requirements and risk management for all claims operations under their management.

Build and maintain collaborative and strategic relationships with relevant people in the industry, customers, regulators, NCBA Group and other stakeholders, to ensure efficient delivery of business solutions.

Financial

Ensure achievement of profitability

targets through revenue maximization, prudent cost and risk management.

Monitor and ensure recognition of all revenues relating to Bancassurance.

Adherence to the credit binder policy with regards to terms and Insurance rates.

Ensure timely production reconciliation to ensure the gross premiums align between NCBA BIL and the insurance companies.

Customer

Achieve a robust departmental internal customer satisfaction rating by guiding and ensuring the team lives the Bank’s Values.

Champion the delivery of excellent customer service and utilize customer feedback to evaluate operational success and to initiate process or service improvements

People & Culture

Formulate proper succession plans for key roles and career development for direct reports.

Management of individual and direct reports leave as per HR policy.

Develop and agree performance objectives, standards and targets.

Job Specifications

Academic Qualifications:

University degree ( Preference given to a Business related degree or B.Com Insurance)

Master’s degree in business management (as an added advantage)

Professional Qualifications:

Diploma in Insurance Management and/or other insurance qualifications

Member of a professional insurance body i.e. Associate of the Chartered Insurance Institute, Insurance Institute of Kenya, etc

Work Experience:

Minimum of 10 years’ experience in operations for life and general insurance with at least 5 years’ experience in a senior management role leading in underwriting & claims

How to Apply

For more information and job application details, see; NCBA Group Head of Underwriting & Operations Jobs in Kenya

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