NCBA Group Head, Core Applications Support Jobs in Kenya

NCBA Group Head, Core Applications Support Jobs in Kenya

Job Purpose Statement

The Head, Core Applications Support role is to plan, organize, and manage staff and overall
operations that facilitate the stable operation of the bank’s Core Banking and related system
Operations. This includes developing, maintaining, supporting, and optimizing Core Banking
Operations.

In collaboration with external vendors, system experts and information security experts the
Head of Core Banking and Integration Support will schedule and direct activities to resolve
core banking software and service problems in a timely and accurate fashion.

The Head, Core Applications Support will also manage overall operations that facilitate the
stable operation of the bank’s integration and middleware landscape including Channel
Manager, ICON and their suite of products and other integration services deployed within the
bank.

Key Accountabilities (Duties and Responsibilities)

Application Management

Manage and set priorities for design, maintenance, development and evaluation of Core Banking, Credit systems, and other Core Banking Application related systems. Ensure that all the integrations and middleware achieve optimal uptime, efficiency, regulatory compliance and cost containment through proper management

Manage Service Agreements with vendors, Budgets and Supplier Contracts

Service Management

Provide leadership and management oversight for the Core Banking and Integrations Application Operations to ensure projects, problems, service requests and escalations are dealt with according to defined set of policies, processes, procedures and SLA's

IT Application security and Governance

Efficiency and Effectiveness of the Core Banking Technology Applications (systems, people, policy, controls and procedures) and the Bank’s integrations and middleware with regard to protection against exposure to

and impact of risks associated with data loss, corruption and/or unauthorized access

Business continuity management

Flag areas having inadequate DR, work with Risk and work with IS towards mitigating actions where applicable to enable business operations if BAU fails

People leadership

Provides effective leadership to the core banking systems unit, ensuring competency development, succession planning and conducting performance appraisal

Ideal Job Specifications

University degree in computer science. Master’s degree would be an added advantage.

ITIL Intermediate and other relevant professional qualifications in ICT field.

Ideal Job Specifications

Project Management Certification: PMI or Prince 2

Six years’ experience in Application support in medium to large organizations.

Six years’ experience supporting T24

Four years’ experience in Database Administration – Oracle, MySQL and Microsoft SQL

Four years’ experience in Core Banking Software Design and Development

Three years in a supervisory role.

Working experience in a bank or other financial services organization.

Experience in Management of Support Contracts, RFP’s and Third party support providers.

How to Apply

For more information and job application details, see; NCBA Group Head, Core Applications Support Jobs in Kenya

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