NCBA Group Fraud Monitoring Officer Jobs in Kenya

NCBA Group Fraud Monitoring Officer Jobs in Kenya

Job Purpose Statement

The purpose of this role is fraud risk management through continuous prevention and detection plan.
Conduct pro-active fraud risk monitoring through FRM solution’s transactions exception alerts/reports, dashboards reviews, validations as appropriate and mitigate fraud risks.

Key Accountabilities (Duties and Responsibilities)

Financial

• Monitor systems activities to generate daily, weekly and/or monthly reports identifying trends and or potential fraud activities.

• Ensure management is appropriately informed of all fraud related activities and any significant concerns and provide appropriate mitigation plans.

• Ensure BAU Operational cost containment
Internal

Business processes

• Daily 24/7 monitoring of fraud risk in the bank systems using FRM
solution and appraising head of unit with findings

• Carry out transaction exception review and validation as may be appropriate to mitigate fraud risk.

• 100% daily review of exception reports with a view to identify suspect activity/transactions and submission of summary risk finding reports.

• Pro-actively scrutinize identified system transactions for likely fraud indicators and/ or pointers to computer-based frauds.

• Intelligence gathering on frauds and provision of monthly updates.

• Monthly update of the FRM MI tracker/statistics with no overdue

• Daily escalations of exceptions and preparation of monthly, quarterly, semi -annual & annual key trends reports for management actions

• Contribute in the review of fraud risk assessments, scenario analysis and new product or change initiative assessments

Service Management

• Resolve customer issues within the scope of existing service level agreements

• Contact customers and other banks to verify transactions and resolve fraud related account issues, if fraud confirmed escalate to relevant unit for action.

• SLA adherence and responsiveness on issues resolution

• Track unresolved items to provide a record of activities and support identification of fraud trends or persistent issues

• Recommend changes to the fraud detection system parameters optimizing fraud prevention and detection while minimizing negative customer impact

• Actively participate in team meetings for improvements to antifraud operations

• Assist with the fraud controls implementation of new business processes and solutions

Learning and Growth

• Undertake other responsibilities as may be assigned by management from time to time.

• Coordinate training to develop and maintain knowledge, skills and capability.

• Foster Team spirit and positive work environment

NCBA Values

• Driven – We are passionate, make bold decisions and learn from our failures. We seek new
challenges and appreciate different views constantly raising the bar. We explore our full potential.

• Open – Our interactions are candid, honest and transparent. We listen to each other and our
clients. We are inclusive and always respect each other.

• Responsive - We put our customer’s interests at the heart of all that we do. We are proactive, act
quickly and resolutely to deliver results. We keep it simple and seek new ways to improve.

• Trusted – As a trusted partner we do what is morally, right always. We keep our word. We are
accountable and believe in each other.

Ideal Job Specifications

Academic

Undergraduate degree – minimum 2nd class honours upper division added advantage for a person with the following disciplines: Data Science, Finance/Accounting, Economics, Actuarial Science or Criminal Justice.

Professional

• Proficiency in information technology is a must

• Professional qualifications in Fraud Risk Management will be an added advantage

• A creative approach to solving problems, attention to details, well organized and exhibit

Ideal Job Specifications

• Excellent communication (oral/wring) and presentation skills

• Ability to work under pressure, remain objective and ability to meet deadlines

Desired Work Experience

• Minimum 3 years of Data Analytics experience in financial industry, Contact Centre, funds transfer
including system interrogative functions, information security controls, electronic payments or risk operations.

• Knowledge of the banking core system applications

Technical competencies

• The competencies required include knowledge of the banking system applications e.g. Temenos
system, BI, card system, credit systems, banking operations etc. and the various methods and
industry best practices for in-depth systems analysis

• Good understanding of information technology(IT) to enable analysis of system data in respect to
computer related transactions

• Familiarity with wide array of fraud monitoring tools, applications and solutions.

• Ability to perform assigned duties with passion for details, unwavering honesty, a determination to getting the truth, uncompromising approach in attainment of facts and always with bank’s
interests over possible personal gains.

• A demonstrated analytical and problem solving skills and the ability to recognize non-obvious
systems activity patterns

• Strong interpersonal, analytical and probability skills.

• Written communication skills for effectiveness in writing management reports and statements for
likely use in court processes.

Behavioural Competencies

• Self-empowerment to enable development of open communication, teamwork and trust that is needed to support true performance and customer-service oriented culture.

• Ability to work autonomously with minimal oversight.

• Ability to solve complex problems in a complex environment, translating business problems into
recommendations that have measurable business impact.

• Ability to present findings and deliver recommendations to various levels of management

• Ability to analyse system data and exception reports for fraud trends and or in respect to reported computer related transactions or frauds that are now prevalent in the banking industry.

• Methodical in approach with a flair for facts when monitoring system information.

How to Apply

For more information and job application details, see; NCBA Group Fraud Monitoring Officer Jobs in Kenya

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