NCBA Group Card Systems Analyst Jobs in Kenya

NCBA Group Card Systems Analyst Jobs in Kenya

Job Purpose Statement

The purpose of this role is to ensure ATMs , Cash Depositors, Teller Cash Recyclers, card
management systems, card production systems / hardware and other related card support
applications are implemented and supported adequately; in a manner that ensures that
customer receives reliable service, their information is secured properly and Service Level
agreements of uptime and performance is attained and maintained at all times.

The role also involves ensuring delivery of new initiatives and projects that cover any of the
supported systems or related areas.

Key Accountabilities (Duties and Responsibilities)

Application Development

Provide Second and third Level technical & application Support for ATM and card products family of systems and supporting environments

Facilitate Card application performance tuning, application upgrades, documentation of procedures and overall system optimization to ensure excellent user experience and customer service

Incident / Problem Management

Resolve any incidents causing interruption of service in the quickest and most effective way possible according to defined SLA's.

Ensure availability of 24 hour on-call support on the ATM Network and Central system and provide remedial actions so as to observe service level agreements with business

Change Management

Work closely with EPM (Project Office), system vendors, TSYS, Tieto, VISA , MasterCard, EFT Corp ,NCR etc. for escalations and system upgrades and changes (CRs) to ensure compliance with dynamic regulatory requirements

IT Governance and Security

Key systems configurations to ensure generation and maintenance of audit trails for any changes occurring in sensitive databases are captured and secured

Business Continuity Management

Flag areas having inadequate DR, work with IT Infrastructure and Manager Core Systems towards mitigating actions where applicable to enable business operations if BAU fails (specific to Card Systems). Test and Document Disaster Recovery Procedures

NCBA Values

Driven - We are passionate, make bold decisions and learn from our failures. We seek new
challenges and appreciate different views constantly raising the bar. We explore our full
potential.

Open - Our interactions are candid, honest and transparent. We listen to each other and our
clients. We are inclusive and always respect each other.

Responsive – We put our customer’s interests at the heart of all that we do. We are proactive,
act quickly and resolutely to deliver results. We keep it simple and seek new ways to improve.

Trusted - As a trusted partner we do what is morally right always. We keep our word. We are
accountable and believe in each other.

Ideal Job Specifications

Undergraduate degree in Computer Science /Information Technology - Minimum Upper 2nd
Class

honours or 3.0 GPA.

Three year's practical proven experience in installation, setup, support and troubleshooting of any CMS Application across all layers. Preference given to PRIME, ONLINE systems or Tieto.

Experience in supporting core-banking system, especially T24, will be an added advantage.

Proven experience in supporting banking channels (mobile, internet, ATMs etc.)

Proven Experience in SQL Scripting

Proven experience in systems analysis, design, implementation and support

Working knowledge of Card Industry Security Standard – PCI-DSS

Proven knowledge of banking operations, operations in business units and business impact
analysis

A good understanding of Operating systems; particularly Linux, UNIX and Microsoft Operating
systems.

Technical Competencies

Technical understanding of Card Industry Standards and Operations including security standards e.g PCI/DSS

Technical skills to effectively perform Card system, business systems and ATM product support activities/tasks in a manner that consistently produce high quality of service.

Technical skills to effectively perform or guide performance of Application architectural design ensuring that all solutions developed and deployed are in line with the Enterprise Architecture standards

Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.

Ensure that all the managed application platforms in use by the Bank keep pace with technological innovations and developments as a way of protecting investment in technology.

Define, analyze, plan, measure and improve all aspects of the availability of Payment Systems; ensuring that the systems, are meeting the agreed availability targets.

Behavioural Competencies

Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.

Self-empowerment to enable development of open communication, teamwork and trust that is needed to support true performance and customer-service oriented culture.

Team player and able to work with minimum supervision

Ability to adapt to changes in systems and procedures

Planning and organizing to effectively structure work assignments for timely delivery on system analysis assignments.

Quality Orientation to effectively perform assigned activities/tasks in a manner that consistently achieves high quality standards or benchmarks.

How to Apply

For more information and job application details, see; NCBA Group Card Systems Analyst Jobs in Kenya

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