NCBA Group Business Banking Assistant Relationship Manager Jobs in Kenya

NCBA Group Business Banking Assistant Relationship Manager Jobs in Kenya

Job Location: NCBA Centre Branch NCBA Karen Office

Park Branch NCBA Harambee Avenue Branch

Division/Department: Business Banking

Reports to: Branch Manager

Unit: Retail Banking

Closing Date: 25th September 2022

Job Purpose Statement

Deliver exceptional Business banking performance through the provision of efficient business
development, customer account management and retention.

Key Accountabilities (Duties and Responsibilities)

Financial

Deliver on required Accounts, Deposit and Loan book growth, Cross-sell, NPL Management, Paybill and Online banking, Card sales, Forex, Non-Funded Income and Net Interest Income (NII) targets.

Internal Business Processes

Adherence to required Loan processing TAT, required accuracy levels, OD and other Credit limit renewals and satisfactory audit rating.

Customer

Demonstrate NCBA bank values

Learning and Growth

Attain required learning hours and adhere to policy on annual leave

Job Dimensions

Reporting Relationships

Direct Reports: None

Indirect Reports: None

Stakeholder Management

Internal

Credit Risk

Credit Operations

BRS

Treasury

Transactional Banking

Banc assurance

Branch Managers

Trade Finance

IT and operations

External

Approved panel of Lawyers

Approved panel of Valuers

Strathmore Business School

African Guarantee Fund

African Trade Insurance

Decision Making Authority /Mandates/Constraints

The ARMs may be assigned any other responsibilities within Business Banking by the HOD

Work Cycle and Impact: Time Horizon and Nature of Impact (Planning)

Weekly Submission of pipelines

Ideal Job Specifications

Academic

Bachelor’s Degree in business related field.

Professional Qualification CPA, ACCA, Credit Management will be an added advantage

Professional

Credit skills and Knowledge of SME banking products and policies is an added advantage

Desired Work Experience

6-8 years banking experience in a sales, customer service and relationship management.

NCBA Core Value Behaviours (Performance Drivers)

Driven: - We are passionate, make bold decisions and learn from our failures. We seek new

challenges and appreciate different views constantly raising the bar. We explore our full
potential.

Open: - Our interactions are candid, honest and transparent. We listen to each other and our
clients. We are inclusive and always respect each other.

Responsive: - We are proactive, act quickly and resolutely to deliver results. We put our
customer’s interests at the heart of all that we do. We keep it simple and seek new ways to
improve.

Trusted: - As a trusted partner we do what is morally right always. We keep our word. We are
accountable and believe in each other.

Ideal Job competencies

Technical Competencies

Advanced Credit skills and analysis knowledge

Great oral and written presentation skills

Ability to work well in a team

Behavioural Competencies

Professional

Customer-centric

Supportive and Collaborative

Treats people with dignity, and fairness; gives proper credit to others; stands up for others and their deserving ideas even in the face of resistance or challenge

Keeps customers up to date and informed, assures and confirms satisfaction and seeks feedback / understands customer issues

Willing to lend a hand and gives advice, offers expertise, and gathers information to assist others

How to Apply

For more information and job application details, see: NCBA Group Business Banking Assistant Relationship Manager Jobs in Kenya

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