NCBA Group Business Analyst Jobs in Kenya

NCBA Group Business Analyst Jobs in Kenya

Ref Code: BATB2

Division/Department: Transactional Banking Unit

Reports to: Transactional Banking Director

Unit: Corporate

Closing Date: 23rd September 2022

Job Purpose Statement

The purpose of the role is to support the Transactional Banking Director with business
analysis, performance measurement and monitoring of the strategy development and implementation status.

To assist Kenya, Uganda and Tanzania TB, Corporate, Retail and Global Markets in data
Analysis, analysis of financial performance, profitability metrics and revenue assurance
across TB products.

To monitor TB department initiatives, market analysis, data collection, business
development support.

To support administrative duties and ad hoc tasks within the TB unit to ensure effective
flow of information with its respective support units.

Key Accountabilities (Duties and Responsibilities)

Business Development Support

Transactional Banking

Assist the Business Development team with lead follow up and utilization on all closed deals. This will include re-training clients, follow up on product set-up (e.g. internet banking), track pricing concession agreements.

Act as a back-up for Business Development Team who are away from office and assist in handling referrals and customer queries

Closed deals follow up for forms completion and delivery to bank, training date planning.

The BA will follow up on set up related issues as well as client issues requiring consistent follow up.

Track waivers and conditions used to justify and if still valid for renewal

Data Analysis & Revenue Assurance

Obtain and compile requisite data from various sources data for analysis and interpretation to achieve desired Departmental goals / metrics relating to product efficiency, customer satisfaction, performance targets [both financial and operational).

Follow up on revenue leakage and assurance activities to conclusion. Prepare Departmental Reports as necessary.

Reporting and data analysis for the department.

- Obtain data from varied sources to
produce reports for monthly business review.

- Detailed segmented reporting of revenue
and volumes by; product lines, per ARM & Team, per BDO, per Branch.

- Regular Tracking Department KPI’s

Revenue Assurance & Budget support

- Ensure correctness of data as captured on
financial reports.

- Follow up for closure of issues arising.

- Work on revenue leakage activities
identified to conclusion.

- Track departmental budgets against expenditure and provide monthly and Adhoc reports on the same.

Trade Finance

Prepare the Trade Finance NFI reports,Trade
Assets reports,Trade off balance sheet reports and
Funded Income Reports.

Custodial Business

Provide financial and initiative reports for custodial business.

Market Intelligence

Compile data as may be needed to aid in
decision making by the various units in the
department. i.e. Channel Development, Product
Development or Business Development.

Market data collection as need arises to be used for reporting and decision making.

Operations & Admin

Assist in the implementation and monitoring of initiatives taken by the department to achieve
increased operational and performance efficiencies.

Maintain an effective and accessible filling
system for all electronic documents received at
the department.

Minute taking during team meetings.

Assist in planning and coordination of
department activities and events.

Issue Management

- Forward to Contact Centre all customer
issues/queries received via cash management email that need other department closure of follow up.

- Track product related complains/feedback from customers for submission to product managers every
month.

- Issues that can be closed by CMP resources follow up with respective BDO, PDM or CDM.

Job Dimensions

Reporting Relationships

Direct Reports: NIL

Indirect Reports: NIL

Stakeholder Management

Internal

Heads of Cash Management Sales,Products & E-Channels, Custody, Trade Finance – Assisting in
production and analysis of data and generation of
reports of a varied nature for Kenya,Uganda and
Tanzania

Cash Management team

– Obtaining data and
disseminating business intelligence of a varied
nature

Relationship teams – Reporting on Product status (specifically NCBA Internet Banking)

ICT (Business Intelligence)

Finance Team

Customer Experience

Branches

External

Customers – Direct clients and indirect clients.

CBK

Decision Making Authority /Mandates/Constraints:

Operational

Work Cycle and Impact: Time Horizon and Nature of Impact (Planning)

1-3 Months

NCBA Values

Driven - We are passionate, make bold decisions and learn from our failures. We
seek new challenges and appreciate different views constantly raising the bar. We explore our full potential.

Open - Our interactions are candid, honest and transparent. We listen to each other
and our clients. We are inclusive and always respect each other.

Responsive – We put our customer’s interests at the heart of all that we do. We are proactive, act quickly and resolutely to deliver results. We keep it simple and seek new ways to improve.

Trusted - As a trusted partner we do what is morally, right always. We keep our word.
We are accountable and believe in each other.

Job Specifications

Academic

University Degree – Second Class Honuors or equivalent.

Professional

Proficiency in computer use including MS Office and other packages.

Desired Work Experience:

At least 3 years working experience.

Job competencies

Technical Competencies

Technical skills to effectively perform implementation and management of Cash Management products activities/tasks in a manner that
consistently achieves high quality standards or benchmarks.

Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders
who impact performance.

Knowledge and effective application of all relevant banking strategies, policies, processes, procedures, guidelines and project management
methodology and to consistently achieve required compliance standards or benchmarks.

Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.

Strong oral, written communication, planning and organizing skills to effectively plan own time and manage assigned projects.

Behavioural Competencies

Resilience: Maintains effective job performance, relationships and personal credibility when under pressure; seeks out and responds positively to constructive feedback; remains motivated, focused and displays a positive attitude regardless of difficult circumstances.

Integrity: Follows defined codes of conduct and ethical principles in a manner that supports the social, ethical and organizational norms;
remains honest and objective and lives the NIC Bank values; creates a sense of trust and goodwill through being motivated to always ‘do the
right thing’

Results/Quality driven: Instils a sense of urgency and motivation to provide superior delivery/output in terms of responsiveness, efficiency and turnaround times; driven to produce high quality work, motivated to achieve own work-related and business goals; drives tasks through to completion

Pro-active: Continually searches for new ideas and approaches and recommends these; initiates action to achieve goals beyond what is
required; solution focused, optimistic and enjoys new challenges

Commercial Awareness to Understand and apply commercial and financial principles to business thinking.

Good understanding and application of analytical skills e.g. advanced excel, Ms access.

Excellent knowledge of operational and systems user requirements for financial products.

How to Apply

For more information and job application details, see: NCBA Group Business Analyst Jobs in Kenya

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