NCBA Group BPM Specialist Jobs in Kenya

NCBA Group BPM Specialist Jobs in Kenya

Job Purpose Statement

This role will be responsible for systems support on IBPS, NOBS, NLS systems, and Credit Quest.
The preferred candidate will also act as a business analyst for IBPS, NLS, NOBS and Credit
Quest Systems delivery and a relationship manager to the Related System users and ensuring Service Level agreements of uptime and performance are attained and maintained at all times.

This includes support for projects and changes carried out on any of these applications In collaboration with external vendors, system experts and information security experts the Branch Applications Specialist will schedule and direct activities to resolve IBPS, NLS, NOBS,
Credit Quest software and service problems in a timely and accurate fashion according to agreed SLA.

Key Accountabilities (Duties and Responsibilities)

Application Development

Support the product ideation process, development lifecycle, and go to market efforts of proposals selected to move forward within the development lifecycle

Manage specific application quality assurance and help desk activities including the tracking of bug reports, change requests and ensuring their timely resolution

Incident / Problem Management

Resolve any incidents causing interruption of service in the quickest and most effective way possible according to defined SLA's.

Change Management

Evaluate and plan for changes to managed application system and ensure established change management procedures and ensuring the quality and continuity of the service at all times

Analyze and understand the existing (As-Is) systems and processes within the Treasury application suite to assist with the impact assessment of any new solutions

or system changes / problems

Configuration Management

Controlling all elements of Core Systems infrastructure configuration with a sufficient level of detail and managing this information using the configuration database (CMDB).

Business Continuity Management

Flag areas having inadequate DR, work with IT Infrastructure and Manager Core Systems towards mitigating actions where applicable to enable business operations if BAU fails (specific to IT Core Systems). Test and Document Disaster Recovery Procedures

Ideal Job Specifications

Undergraduate degree in Computer Science /Information

Minimum 5 years working experience in a busy IT or Project Office environment within a financial institution.

Understanding and experience in supporting IBPS, NLS Systems and Credit Quest operations.

Extensive experience in Business Analysis or Systems Analysis.

Hands on Experience on Web Application Management on Jboss

Good working knowledge on IBPS, NLS Systems and Credit Quest operations.

Hands on experience with Project Management tools, systems design and analysis.

Proven knowledge of banking operations, operations in business units and business impact
analysis.

How to Apply

For more information and job application details, see; NCBA Group BPM Specialist Jobs in Kenya

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