NCBA Group Assistant Manager - Business Process Architect Jobs in Kenya

NCBA Group Assistant Manager - Business Process Architect Jobs in Kenya

Job Purpose Statement

Business Process Architect role is to raise the level of efficiency and effectiveness of the implemented process initiatives; to offer specialized services and support in process management and automation

Key Accountabilities (Duties and Responsibilities)

Financials

Designs and collaborates (with Finance) to track metrics and key performance indicators for each process improvement project.

Internal business processes

Analyse process improvement projects and initiatives

Analyse and develops solutions that facilitate continuous productivity, capacity, and quality improvement across all dimensions.

Conducts proactive and consistent research to identify process improvement opportunities including areas of focus, scoping of the project, prioritization, key deliverables, and successful outcomes.

Creating business architecture models demonstrating how products, operations and systems interoperate within the organization

Conduct analysis to determine best path for solving business problems/opportunities that may include process improvement, systems enhancement, user training, and/or software procurement.

Ensure solutions developed across organization are aligned to Bank’s architecture standards and principles, leverage common solutions and services, and meet financial targets (cost and benefits).

Provide overall direction, guidance and definition of business architecture to effectively support business strategy.

Apply and utilize business modelling methods to ensure results oriented deliverables in a way that can be reconstructed and used as a corporate knowledge resource available to project level initiatives as and decision making.

Act as a subject matter expert in the development of business architecture framework development, tool suite selection and design and methodology development.

Partner with IT architecture team in developing an IT framework that aligns with the business plan

Function as a liaison to Business and IT partners in order to gain a broad understanding of industry trends and innovations, and their impact on technology

Lead the effort to work with business leaders to identify business capability needs and prioritization

Lead the effort to identify and document capability and initiative needs and strategic prioritization into

business architecture deliverables (roadmaps etc.).

Provide architectural oversight of projects; ensure requirements are in alignment with business strategies and business architecture roadmap/framework.

Customer

Manages relationships with business partners and sponsors to help them understand business cases and to foster a culture of continuous

Build and maintain positive working relationships with all levels of staff, External Vendors and serve as resource for BPM related issue resolution

Drive customer experience metrics that reduce the effort to receive service from the Bank due to process hurdles

Learning and growth

Be self-driven and directed. Build own skills in problem solving and effective presentations, communication and writing skills

Train, guide and provide leadership, direction to the business teams

Job Dimensions

Stakeholder Management: key stakeholders that the position holder will need to liaise/work with to be successful in this role.

Internal

Business Teams

EPM Team

Tech and Operational Teams

External

Vendors

Work cycle and impact: time horizon and nature of impact (Planning)

6-12 months

Ideal Job Specifications

Bachelor’s degree from a recognized accredited university plus at least 4 years’ experience in
process management and improvement

Professional:

Lean Six Sigma Black Belt trained or certified

Desired work experience:

Experience in banking, retail or supply chain operations

Experience in business process methodology or project management

Experience in designing high performing business processes that are cross-functional and support enterprise-wide capabilities


How to Apply

For more information and job application details, see; NCBA Group Assistant Manager - Business Process Architect Jobs in Kenya

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