NCBA Business Development Officer Jobs in Kenya

NCBA Business Development Officer Jobs in Kenya

Job Purpose Statement

Generate annual commission revenue for Bancassurance products from bank and non-bank
customers Retail Banking with Bancassurance BD team and RMs in-order to convert insurance
from Retail banking channels.

Key Accountabilities (Duties and Responsibilities)

Financial

Achieve Bancassurance retail banking insurance sales targets as per the agency’s budget.

Retention of customers within the assigned portfolio - Ensure retention ratio of 90%.

Develop and execute marketing programs in line with the Bancassurance strategy for business growth e.g. Retail business Upcountry region assigned schemes

Upsell and cross sell insurance to existing Retail banking

Nairobi & Upcountry region assigned customers as per stipulated targets.

Internal business processes

Conduct weekly client visits and prepare respective call reports for Nairobi & Upcountry region assigned Retail business.

Manage business production SLA with insurers - Ensure the agency achieves the set premiums and business diversity
goals.

Maintain favourable product mix balance between motor and non-motor policies i.e. 60/40 ratio.

Oversee quality control in all aspects of Nairobi & upcountry region (assigned portfolio) Retail business processing as stipulated in the procedure and product manuals.

Prepare relevant production reports i.e. Retail business development performance reports and market intelligence reports on players in the insurance industry 100% adherence to policies, procedures and statutory guidelines.

Audit, Compliance and Risk Rating = Satisfactory.

Audit issues closed within the quarter of identification, or within the agreed time frames, whichever is shorter.

Customer

Management of customer expectations: Follow-up with Bancassurance client services team on underwriting and claims processing to ensure customer service standards are met.

Learning and growth

Adequacy of personal competence to effectively perform relationship management tasks for Bancassurance.

Coordinate and conduct training of various bank teams and customers within your portfolios

Ensure compliance with the leave policy on block leave and minimum carry over.

Maintain own high performance.

Ideal Job Specifications

Academic:

Bachelor’s degree in a business related field, preferable B.Com Accounting, Finance, Actuarial Science and Insurance.

COP in Insurance would be an added advantage. Successful candidate will be required to sit and pass the exams within 6 months of joining.

Professional:

Proficiency in use of Microsoft Office Packages

Desired work experience:

At least 3 years working experience with insurance providers. Sales experience in Retail
insurance is an added advantage

Technical Competencies

Sales Capability

Position the institution as the preeminent provider of financial solutions within the banks chosen markets.

Open doors for sales opportunity.

Financial Acumen

Able to analyze and interpret financial data to make appropriate business suggestions and decisions.

Understands the connection between operations and financial performance.

Customer Engagement

Engages customers and identifies their apparent and underlying needs from the engagement and anticipates future needs.

Communicates information in various formats to best address the customer’s needs.

Captures relevant customer information and leads from the engagement so as to.

Continually serve the customer in the most in an appropriate way.

Product Knowledge

Broad based working knowledge of all Bancassurance products offered by the bank (breadth and depth).

Ability to combine different product offering to create a value-adding solutions for customers.

Industry Knowledge

Has common knowledge about the industry / sector.

Continuously builds industry knowledge through engagements with players in the industry, and through other knowledge sharing/building
interventions: periodicals, seminars, workshops, forums, etc.

Behavioural Competencies

Leadership Individual contributor –exercises self-leadership delivering assigned work in line with professional and technical standards within given time frames. Is reliable and works collaboratively.

Has the cognitive intelligence to draw together contrasting strands of information and present a compelling position.

Adheres to the company’s values and policies and delivers to set objectives. Has high moral intelligence.

Networking Skills Continuously builds and strengthens networks for the institution within all spheres of the economy within the region; at all levels of commerce, government, society, etc.

Adhering to Principles and Values

Upholds ethics and values; demonstrates integrity; promotes and defends equal opportunities and builds diverse teams.

Negotiation Skills The ability to gain agreement and attain a middle ground solution when discussing with others.

How to Apply

For more information and job application details, see; NCBA Business Development Officer Jobs in Kenya

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